基于熵权法的医院供应链服务商评价体系研究  

Research on Evaluation System of Hospital Supply Chain Service Providers Based on Entropy Weight Method

作　　者：杨越[1,3] 吕奕鹏 顾伟 朱燕刚[2] 吴丝瑀[1] 王天鹰 刘斌[1] YANG Yue;LV Yipeng;GU Wei;ZHU Yangang;WU Siyu;WANG Tianying;LIU Bin(Procurement Center,Shanghai Jiao Tong University,Shanghai 200030,China;Hospital Office,Shanghai Chest Hospital,Shanghai Jiao Tong University,Shanghai 200030,China;Logistics Management Institute,China Hospital Development Institute,Shanghai Jiao Tong University,Shanghai 200025,China;School of Medical,Shanghai Jiao Tong University,Shanghai 200030,China)

机构地区：[1]上海市胸科医院(上海交通大学附属胸科医院)采购中心,上海200030 [2]上海市胸科医院(上海交通大学附属胸科医院)院办,上海200030 [3]上海交通大学中国医院发展研究院后勤管理研究所,上海200025 [4]上海交通大学医学院,上海200030

出　　处：《中国医疗设备》2022年第2期143-145,158,共4页China Medical Devices

基　　金：上海交通大学中国医院发展研究院医院2021年医院后勤管理研究项目(CHDI-2021-C-08);上海市医院协会医院管理研究基金(Q1902001;201801030);上海市中西医结合学会医学工程专业课题研究专项基金项目(YG020);上海市浦江人才计划资助项目(2020PJC081)。

摘　　要：目的通过建立指标体系对各供应链服务商进行评价排序,为今后年度与供应链服务商的合作提供科学依据。方法以医院体外试剂供应链服务商为研究对象,采用专家咨询法和熵权法建立指标体系,运用Excel数据处理软件对数据进行计算分析。结果评价指标中占比较高的为风险应急能力占16%;其次为产品质量、配送规范和票据合格,各占12%;供货能力强占11%;有效的资质证件占10%;产品价格合理、售后服务及时高效以及沟通反馈高效各占9%。4家体外试剂服务商得分排序情况依次为C、A、D、B。结论熵权法引入到供应链服务商评价的计算中,通过数据本身所反映的信息无序化效用值来计算权重系数,避免了传统专家咨询中权重确定的主观片面性。研究结果的排序情况为医院采购部门下一轮体外试剂服务商招标遴选提供了科学依据。Objective To establish the index system to evaluate and rank each supply chain service provider to provide scientific basis for the future cooperation with supply chain service provider.Methods The in vitro reagent supply chain service provider of hospital was studied,adopted expert consultation method and entropy weight method,and the data were calculated and analyzed by using Excel data processing software.Results The relatively high evaluation index was risk response capability accountied for 16%.Followed by product quality,distribution specifications and bills qualified each accounted for 12%.Strong supply capacity accounted for 11%.Valid qualification certificates accounted for 10%.Reasonable product prices,timely and efficient after-sales service,and efficient communication and feedback each accounted for 9%.The order of the scores of the 4 in vitro reagent service providers was C,A,D and B.Conclusion The entropy weight method is introduced into the calculation of the evaluation of supply chain service providers,and the weight coefficient is calculated by the utility value of the information reflected in the data itself,which avoids the subjective one-sidedness of weight determination in traditional expert consultation.The ranking of the research results provides a scientific basis for the next round of in vitro reagent service provider tender selection by the hospital procurement department.

关 键 词：熵权法 供应链服务商 评价体系 体外试剂 

分 类 号：R197.32[医药卫生—卫生事业管理]