通信企业集团客户服务一体化省级平台的功能与流程设计实现  

Function and Process Design and Implementation of Provincial Integrated Platform for Group Customer Service in Telecommunication Enterprise

作　　者：吴婧宇 陈孟祥 WU Jingyu;CHEN Mengxiang(Department of Advanced Manufacturing,Guangdong Polytechnic of Environmental Protection Engineering,Foshan Guangdong 528216,China)

机构地区：[1]广东环境保护工程职业学院先进制造学院,广东佛山528216

出　　处：《信息与电脑》2021年第24期143-145,共3页Information & Computer

摘　　要：通信企业集团客户服务省级系统存在功能模块分散、流程断点、系统数据分散等问题。因此,本文通过一体化平台的建设来整合业务系统的功能和资源、集中管理集团客户的数据、实时汇总和智能化分析业务数据、提高信息传输速率以及简化管理流程,从而提升公司的管理效率。There are some problems in the provincial customer service system of communication enterprise group,such as scattered functional modules,process breakpoints,scattered system data and so on.Therefore,through the construction of the integrated platform,this paper integrates the functions and resources of the business system,centrally manages the data of group customers,summarizes and intelligently analyzes the business data in real time,improves the information transmission rate and simplifies the management process,so as to improve the management efficiency of the company.

关 键 词：通信企业 集团客户业务 一体化平台 信息化流程 整合数据 

分 类 号：TP311.13[自动化与计算机技术—计算机软件与理论]