AIDET沟通模式在献血者输血相关传染病标志物检测反应性结果告知中的应用  

Application of AIDET communication mode in informing blood donors of reactive viral marker results

作　　者：杨青成 谷小燕 胡贵宾 谢华琴 YANG Qingcheng;GU Xiaoyan;HU Guibin;XIE Huaqin(Xiangyang Central Blood Station,Xiangyang 441021,China;Affiliated Hospital of Hubei University of Arts and Science,Xiangyang Central Hospital)

机构地区：[1]襄阳市中心血站,湖北襄阳441021 [2]湖北文理学院附属医院襄阳市中心医院

出　　处：《中国输血杂志》2022年第3期321-324,共4页Chinese Journal of Blood Transfusion

摘　　要：目的探讨AIDET沟通模式在献血者输血相关传染病标志物检测反应性结果告知中的作用。方法选择2018年1月-2021年9月本站无偿献血出现输血相关传染病标志物反应性检测结果且参加面谈告知的献血者为研究对象,按献血时间分为2组,2018年1月-2019年12月参加面谈的128名为对照组,采取常规面谈方式告知;2020年1月-2021年9月参加面谈的92名为实验组,采取AIDET模式告知。比较2组献血者焦虑状态及对告知工作的满意度。结果实验组面谈告知后焦虑情绪明显轻于对照组(P<0.05),告知工作满意度明显高于对照组(P<0.05)。结论AIDET沟通模式建立了1条有效的标准化沟通渠道,减轻了输血相关传染病标志物检测反应性结果献血者焦虑情绪,提高了医务人员与献血者之间的信任度和满意度,提高了献血者告知工作质量,对促进无偿献血工作的健康持续发展具有积极意义。Objective To investigate the effect of AIDET communication mode in informing blood donors of reactive viral markers results.Methods Blood donors who came FOR COUNSELLING AFTER NOTIFICATION OF THEIR REACTIVE SCREENING TEST RESULTS from Jan 2018 to Sep 2021 were selected as the subjects.They were divided into two groups according to the blood donation time and notification mode:control group who were notified by a conventional mode(n=128),from Jan 2018 to Dec 2019,and the experimental group(n=92)who were notified by AIDET mode,from Jan 2020to Sep 2021.The anxiety state and degree of satisfaction to the notification were compared between the two groups.Results After attending COUNSELLING,the anxiety level of the experimental group was significantly lower,while the degree of satisfaction to the notification was significantly higher than that of the control group(P<0.05).Conclusion AIDET communication mode established a standardized and effective communication channel and reduced the anxiety of blood donors WHEN NOTIFYING THE REACTIVE SCREENING TEST RESULTS.Moreover,it can enhance the trust and satisfaction between donors and medical staff as well as the quality of notification,which is of great significance to promote the healthy and continuous development of voluntary blood donation.

关 键 词：AIDET沟通模式 无偿献血 血液检测 风险告知 

分 类 号：R446.11[医药卫生—诊断学]