接诉即办:基层治理现代化的实践探索  

Reform on Instant Response to Public Demand: The Exploring Praxis in Modernizing Grassroots Governance

作　　者：王敬波 张泽宇 Wang Jingbo;Zhang Zeyu

机构地区：[1]对外经济贸易大学 [2]中国政法大学法学院

出　　处：《行政管理改革》2022年第4期85-94,共10页Administration Reform

基　　金：国家社会科学基金重大项目“优化营商环境的法治建构”(21ZDA051)。

摘　　要：基层治理是国家治理的重要基石。作为一次基层治理的改革实践,接诉即办在党建引领下通过整合服务、分类诉求以实现快速响应、高效办理和主动治理。为解决行政组织体制的碎片化、行政资源回应公众需求的非对称性、数字时代下传统公共服务供给模式的不适应性,接诉即办立足整体政府、回应型政府与数字政府建设,提升了基层治理能力,探索出了“以人为本—政治推动—行政改革—法治固化”的基层治理改革有效经验。Grassroots governance is an important cornerstone of national governance. As a reform practice of grassroots governance, the Reform on Instant Response to Public Demand(Jie Su Ji Ban) is led by Party building through the integration of services and classification of demands to achieve immediate response, efficient processing and active governance. In order to solve the fragmentation of the administrative organization system, the asymmetry of administrative resources in response to public demand, and the inappropriateness of the traditional public service supply model in the digital era, Jie Su Ji Ban is based on the construction ofholistic government, responsive government and digital government, which explores the experience of grassroots governance reform: ’people-oriented–political promotion-Administrative reformrule of law consolidation’.

关 键 词：接诉即办 基层治理 整体政府 回应型政府 数字政府 

分 类 号：D63[政治法律—政治学]