PDCA循环在缩短门诊患者就诊等候时间中的运用  

Application of PDCA Cycle in Shortening the Waiting Time of Outpatients

作　　者：蔡雪华[1] 傅丽燕 吴细凤[2] 许瑶群 黄秀娇 CAI Xuehua;FU Liyan;WU Xifeng;XU Yaoqun;HUANG Xiujiao(Department of Nursing,Quanzhou First Hospital Affiliated to Fujian Medical University,Quanzhou 362000,China;Department of Outpatient Quanzhou First Hospital Affiliated to Fujian Medical University,Quanzhou 362000,China)

机构地区：[1]福建医科大学附属泉州第一医院护理部,福建泉州362000 [2]福建医科大学附属泉州第一医院门诊部,福建泉州362000

出　　处：《中国医药指南》2022年第11期183-186,共4页Guide of China Medicine

摘　　要：目的 探讨PDCA循环在缩短门诊患者就诊等候时间中的运用。方法 建立工作小组,运用计划、实施、检查、处理循环方法进行,比较实施前后专科门诊患者就诊等候时间、门诊提前预约比率、门诊患者满意度的差异。结果 实施PDCA后专科门诊患者就诊等候时间明显缩短(P <0.05),门诊提前预约比率提高,门诊患者对护理服务的满意度提高(P <0.05)。结论 PDCA循环法是门诊护理质量持续改进的有效管理方法。Objective To explore the application of PDCA cycle in shortening the waiting time of outpatients. Methods A working group was established, and the methods of planning, implementation, inspection and treatment were used to compare the differences of waiting time, advance appointment rate and satisfaction of outpatients before and after implementation. Results After the implementation of PDCA, the waiting time of outpatients was significantly shortened(P<0.05), the advance appointment rate of outpatients was increased, and the satisfaction of outpatients with nursing service was improved(P<0.05). Conclusion PDCA cycle method is an effective management method for the continuous improvement of outpatient nursing quality.

关 键 词：PDCA循环 专科门诊 门诊管理 就诊等候时间 预约比率 满意度 

分 类 号：R197.3[医药卫生—卫生事业管理]