员工真诚对同事关系的双刃剑效应:共事时间的调节作用  

The double-edged sword of employee authenticity in coworker interactions:The moderating role of relationship duration

作　　者：汤一鹏 贾荣雯 龙立荣[3] 任芷宇 蒲小萍 TANG Yipeng;JIA Rongwen;LONG Lirong;REN Zhiyu;PU Xiaoping(School of Business Administration,Zhongnan University of Economics and Law,Wuhan 430073,China;School of International Trade and Economics,University of International Business and Economics,Beijing 100029,China;School of Management,Huazhong University of Science and Technology,Wuhan 430074,China;School of Management,Wuhan University of Technology,Wuhan 430070,China)

机构地区：[1]中南财经政法大学工商管理学院,武汉430073 [2]对外经济贸易大学国际经济贸易学院,北京100029 [3]华中科技大学管理学院,武汉430074 [4]武汉理工大学管理学院,武汉430070

出　　处：《心理学报》2022年第5期529-548,共20页Acta Psychologica Sinica

基　　金：国家自然科学基金项目(72132001,71802194,72101195,71832004);教育部人文社科基金项目(19YJC630061)资助。

摘　　要：目前普遍认为员工在职场中的真诚有助于该员工与同事建立良好的关系。本研究提出员工真诚对同事关系的影响很可能积极和消极并存,其作用效果取决于员工与同事之间的共事时间。基于社会渗透理论并整合归因的文献,本研究认为同事怀疑和同事信任是员工真诚影响同事关系的关键中介机制。为检验本研究理论模型假设,采用轮询问卷法(round-robin survey)和实验法分别开展两个独立调研。结果发现:在共事时间较短的情况下,员工真诚会引发同事怀疑降低同事信任,减少人际帮助并增加人际排斥。在共事时间较长的情况下,员工真诚则有助于打消同事怀疑增加同事信任,增多人际帮助并减少人际排斥。通过引入共事时间作为调节变量,本研究发现员工真诚对同事关系的影响由消极转化为积极需要经过足够长时间的共事才能实现。There has been an upsurge of both public and academic interest in authenticity at work.The key assumption in the burgeoning literature is that authenticity helps engender trust and decrease suspicion,thus drawing people closer to each other.In this study,however,we argued that employee authenticity can exert both positive and negative influences on coworker relationships.Using interpersonal help and interpersonal exclusion to represent positive and negative coworker interactions,respectively,we postulated that employee authenticity induces both coworkers’helping and exclusionary behaviors toward the focal employees.Building on social penetration theory and the literature of attributional ambiguity,we proposed suspicion of ulterior motives and knowledgebased trust to be the theoretical mechanisms explaining coworkers’behavioral responses to employee authenticity.Further,we suggested that coworkers’behavioral responses to employee authenticity depend largely on the coworker relationship duration.Specifically,when relationships are new,employee authenticity may cause coworkers to mistrust the focal employees and be suspicious of their ulterior motives,thus decreasing coworkers’helping behavior and increasing exclusionary behavior.Conversely,when coworkers have worked together for a long time,employee authenticity may increase coworkers’trust in the focal employees and decrease suspicion,thus facilitating helping behavior and reducing exclusionary behavior.We conducted two independent studies to examine the hypothesized effects.First,a two-wave round-robin survey study was conducted to test the mediating role of suspicion of ulterior motives in the relationship between employee authenticity and coworkers’behavioral responses.In the round-robin design,the team members rated each of their teammates,thus capturing the dyadic interactions between the focal employees and coworkers.We collected data from 299 members of 63 work teams in a large company.The final sample consisted of 1027 dyads.To alleviate the ef

关 键 词：员工真诚 共事时间 同事信任 同事怀疑 人际帮助 人际排斥 

分 类 号：B849[哲学宗教—应用心理学] C93[哲学宗教—心理学]