Application of Plan-Do-Check-Action cycle and fishbone diagram analysis in optimizing surgical procedures to improve satisfaction degree of doctor-nurse-patient  

作　　者：Jierong Lin Xiaoqun Fang Yu Zhang Yu Lian 

机构地区：[1]Zhongshan Ophthalmic Center,National Key Laboratory,Sun Yat-sen University,Guangzhou 510060,China

出　　处：《Annals of Eye Science》2020年第1期4-8,共5页眼科学年鉴（英文）

摘　　要：Background:To study the application of management tools such as Plan-Do-Check-Action(PDCA)cycle and fishbone diagram in optimizing surgical procedures to improve the satisfaction of doctor-nurse-patient.Methods:The fundus surgery nursing team of our hospital began to implement the PDCA cycle management mode to optimize the surgical procedure from July 2017,set up a project activity improvement team,unified the surgical labeling processing plan,and made the fundus surgery procedure,and established the preoperative health education for surgical patients,and standardized the training content of post-rotating doctors and interns.Results:The satisfaction degree to surgical procedure after implementation of doctors and nurses was higher than that before implementation.Conclusions:Using PDCA cycle and fishbone diagram analysis tools to manage the surgical procedure optimization can better integrate doctor-nurse medical care,improve the efficiency and accuracy of the surgical procedure delivery and operation,and optimize the satisfaction of the three parties of doctor-nurse-patient.

关 键 词：Plan-Do-Check-Action(PDCA)cycle fishbone diagram doctor-nurse-patient surgical procedure satisfaction degree 

分 类 号：R47[医药卫生—护理学]