新冠病毒核酸检测等待时间缩短策略研究—基于品管圈的应用  

Shortening strategy for waiting time of novel coronavirus nucleic acid test based on quality control circle

作　　者：王灿灿[1] 黄永红 刘颖 黄淑菡 李银 王丽姿[1] WANG Can-can;HUANG Yong-hong;LIU Ying;HUANG Shu-han;LI Yin;WANG Li-zi(Department of Health Management,Zhujiang Hospital of Southern Medical University,Guangzhou 510280,China)

机构地区：[1]南方医科大学珠江医院健康管理科,广东广州510280

出　　处：《广东医科大学学报》2022年第2期211-215,共5页Journal of Guangdong Medical University

摘　　要：目的观察品管圈对缩短新冠病毒核酸检测等待时间的效果。方法选取2020年7月品管圈改善前新冠病毒核酸检测者247名(对照组)进行调查,分析影响核酸检测等待的主要因素,制定出相应的对策;选取2021年3月新冠病毒核酸检测者251名(观察组)实施经品管圈改善后制定的对策。对比两组受检者采样前等待时间、就诊知晓率和服务满意度。结果与对照组比较,观察组受检者采样前人均等待时间明显缩短,就诊知晓率和服务满意度显著提升(P<0.01)。结论开展品管圈活动可明显缩短新冠病毒核酸受检者采样前的等待时间,提高就诊知晓率和服务满意度。Objective To observe the effect of quality control circle(QCC)on waiting time shortening of novel coronavirus nucleic acid test(NCNAT).Methods The main influencing factors for waiting time of NCNAT were analyzed among 247 participants(control group)in July 2020 before QCC activity,followed by formulating corresponding solutions.The countermeasures were implemented among 251 participants(observation group)in March 2021 after QCC activity.The waiting time of NCNAT,awareness rate and service satisfaction were compared between 2 groups.Results Compared with control group,waiting time was shortened,while awareness rate and service satisfaction were increased in observation group(P<0.01).Conclusion QCC can significantly reduce the waiting time of NCNAT and improve the awareness rate and service satisfaction.

关 键 词：新冠病毒 核酸检测 品管圈 

分 类 号：R563[医药卫生—呼吸系统]