医患信任危机的社会心理动力源分析与构建干预体系的探索  

Socio-psychological drivers of doctor-patient trust crisis and their interventions

作　　者：崔诣晨 夏琪 封卫东 Cui Yichen;Xia Qi;Feng Weidong(Institute of Mental Health,Nanjing Xiaozhuang College,Nanjing 210017,Jiangsu Province,China;Department of Information Engineering,Nanjing Higher Vocational and Technical School;School of Continuing Education,Southeast University)

机构地区：[1]南京晓庄学院心理健康研究院,南京210017 [2]高等职业技术学校信息工程系 [3]东南大学继续教育学院

出　　处：《中国医疗管理科学》2022年第3期92-96,共5页Chinese Journal Of Medical Management Sciences

基　　金：教育部人文社会科学研究青年基金项目(17YJC840007)。

摘　　要：探索医患信任危机的外源性动力和内源性动力,是揭示和考察医患信任危机的影响因素及其干预对策的首要前提。医患信任危机干预体系的构建应围绕医学人文与医院文化协同建设、医患信任危机三级评估与预警体系建设、医患沟通与信任修复路径建设,开展系统论证与应用研究,从而确立和谐医患关系的信任模式。后续应用对策研究可围绕医患沟通模式、医学人文与医院文化协同建设2个层面展开。An in-depth study on the exogenous and endogenous drivers of the doctor-patient trust crisis is essential for identifying the influencing factors of the doctor-patient trust crisis and developing corresponding interventions. The construction of a doctor-patient trust crisis intervention system should include the integration of medical humanities and hospital culture, the development of a three-level assessment and early warning system, and the construction of doctor-patient communication and trust restoration paths. A trust model for harmonious doctor-patient relationship may be established after systematic veriflcation and trial applications.Future studies may be focused on the communication mode between doctors and patients and the collaborative construction of medical humanities and hospital culture.

关 键 词：医患信任危机 群际认知偏差 群体认同 情境刺激决定理论 信任修复归因模型 

分 类 号：R197[医药卫生—卫生事业管理]