电话随访在延续性护理实施中对提高护理满意度的效果  

The Effect of Telephone Follow-up on Improving Nursing Satisfaction in the Implementation of Continuous Nursing

作　　者：陈云开 梁月俏 胡桂贞 茹银转 CHEN Yunkai;LIANG Yueqiao;HU Guizhen;RU Yinzhuan(Department of Obstetrics and Gynecology,Shijie Hospital,Dongguan,Guangdong Province,523290 China;Department of Ophthalmology,Shijie Hospital,Dongguan,Guangdong Province,523290 China;Department of Intensive Medicine,Shijie Hospital,Dongguan,Guangdong Province,523290 China)

机构地区：[1]东莞市石碣医院妇产科,广东东莞523290 [2]东莞市石碣医院眼科,广东东莞523290 [3]东莞市石碣医院院感科,广东东莞523290

出　　处：《中外医疗》2022年第5期127-130,135,共5页China & Foreign Medical Treatment

摘　　要：目的探讨电话随访实施延续护理对提高护理满意度的临床作用效果。方法方便选取2019年7月—2020年7月期间在东莞市石碣医院接受诊疗的110例产科患者作为研究对象,按照常规出院宣教和电话随访延续护理的方法分别将患者分为对照组和观察组,每组55例。对照组采用常规随访,观察组采用电话随访实施延续护理干预措施,对两组进行相应干预后1个月,记录两组干预后心理弹性评估、生活质量评估、产后并发症发生情况及随访满意度。结果随访前,对照组和观察组的CD-RISC评分和SF-36评分比较差异无统计学意义(t=1.238、0.619,P>0.05)。经随访后,两组患者CD-RISC评分和SF-36评分均较随访前显著升高,差异有统计学意义(P<0.001),而观察组患者随访后的CD-RISC评分和SF-36评分均明显高于对照组,差异有统计学意义(t=8.885、15.222,P<0.001)。随访后观察组并发症发生率为9.09%,显著低于对照组的产后并发症发生率43.64%,差异有统计学意义(χ^(2)=15.170,P<0.001)。观察组对护理表示满意及以上的满意率为70.91%,显著高于对照组,差异有统计学意义(χ^(2)=16.060,P<0.001)。结论电话随访实施延续护理有利于促进产妇在产褥期的身体健康和心理健康的恢复,提高生活质量,减少产后并发症,临床应用价值显著。Objective To explore the clinical effect of telephone follow-up and continuous nursing on improving nursing satisfaction.Methods A total of 110 obstetric patients who were diagnosed and treated at Shijie Hospital in Dongguan from July 2019 to July 2020 were conveniently selected as the research objects.The patients were divided into a control group and an observation group,55 cases in each group,according to the methods of routine discharge education and telephone follow-up and continued nursing.The control group used routine follow-up,and the observation group used telephone follow-up to implement continuous nursing intervention measures.One month after the corresponding interventions for the two groups,psychological resilience evaluation,quality of life evaluation,occurrence of postpartum complications,and follow-up satisfaction of the group's intervention were recorded.Results Before follow-up,the CD-RISC score and SF-36 score of the control group and the observation group were not statistically significant(t=1.238,0.619,P>0.05).After follow-up,the CD-RISC score and SF-36 score of the two groups were significantly higher than before the follow-up,the difference was statistically significant(P<0.001).The observation group's CD-RISC score and SF-36 score after follow-up were significantly higher than those of the control group,the difference was statistically significant(t=8.885,15.222,P<0.001).After follow-up,the incidence of complications in the observation group was 9.09%,which was significantly lower than the incidence of postpartum complications in the control group 43.64%,the difference was statistically significant(χ^(2)=15.170,P<0.001).The satisfaction rate of the observation group who expressed satisfaction with nursing care and above was 70.91%,which was significantly higher than that of the control group,and the difference was statistically significant(χ^(2)=16.060,P<0.001).Conclusion Telephone follow-up and continuous nursing care are beneficial to promote the recovery of maternal physical and ment

关 键 词：电话随访 延续护理 护理满意度 

分 类 号：R4[医药卫生—临床医学]