作为组合式创新的数字政府建设——基于上海“一网通办”的案例分析  

Digital Government Construction as Combinational Innovation: The Case of Shanghai’s Government Online System

作　　者：陈子韬 李哲 吴建南[1,2] Chen Zitao;Li Zhe;Wu Jiannan(School of International and Public Affairs,Shanghai Jiao Tong University,Shanghai;China Institute for Urban Governance,Shanghai Jiao Tong University,Shanghai)

机构地区：[1]上海交通大学国际与公共事务学院 [2]中国城市治理研究院

出　　处：《经济社会体制比较》2022年第2期133-144,共12页Comparative Economic & Social Systems

基　　金：国家社会科学基金重大项目“特大城市社会治理数字化转型的机制与优化路径研究”(项目编号:21&ZD162)。

摘　　要：数字政府建设是支撑“数字中国”建设的重要内容。基于上海“一网通办”案例,文章分析了数字政府建设实践中的创新举措。研究发现,上海“一网通办”的数字政府建设实践是典型的组合式创新,包含技术、管理、服务、合作、治理五类创新的分布及其有序组合,其中以优化业务流程和改进管理模式为核心的举措组合关系体现了“以人民为中心”的重要理念,信息技术应用主要发挥支撑作用,良好顶层设计和有力上级支持是相关举措有序推进的重要原因。基于研究发现,为全面推进数字政府建设,文章提出了“上位推动、需求拉动、创新驱动”的对策建议。Digital Government Construction(DGC) is the main content of “Digital China” construction. This paper analyzes the innovation measures of DGC based on the case of Shanghai’s government online system. It is found that DGC practice in Shanghai is a typical combinational innovation, which consists of technology, management, service, collaboration, and governance innovations and their appropriate combinations. The combination relationship of the measures whose cores are the operation process reengineering and management mode improvement reflects the people-centered concept. The ICT application plays the supporting role. Great top-level designing and strong superior support can promote the orderly implementation of the measures. Based on the findings, implications include the “superior-promoted”, “demand-oriented”, and “innovation-driven” approaches to comprehensively promote DGC.

关 键 词：政府创新 数字政府建设 组合式创新 城市治理 一网通办 

分 类 号：D63[政治法律—政治学]