安全卫生管理模式对医院卫生管理质量及综合评分的影响  

Influence of Safety and Health Management Modes on the Hospital Health Management Quality and Comprehensive Score

作　　者：王超[1] 刘扬 周路琦 李玮玲[4] WANG Chao;LIU Yang;ZHOU Lu-qi;LI Wei-ling(Department of Science and Education,Nuclear Industry Hospital,Beijing 100045,China;Department of Nosocomial Infection,Nuclear Industry Hospital,Beijing 100045,China;Department of General Affairs,Nuclear Industry Hospital,Beijing 100045,China;Outpatient Office,Nuclear Industry Hospital,Beijing 100045,China)

机构地区：[1]北京核工业医院科教科,北京100045 [2]北京核工业医院院感科,北京100045 [3]北京核工业医院总务科,北京100045 [4]北京核工业医院门诊办公室,北京100045

出　　处：《医学信息》2022年第12期9-12,共4页Journal of Medical Information

基　　金：核工业总医院(苏州大学附属第二医院)核技术医学应用创新团队项目(编号:XKTJ-HTD2021001)。

摘　　要：目的 研究安全卫生管理模式应用于医院卫生管理中的价值。方法 我院于2021年1月-7月开展安全卫生管理活动,选取20名医务人员和65例患者作为研究组,另选取2020年1月-7月22名医务人员和63例患者作为对照组。对照组采用常规管理,研究组实施安全卫生管理模式,比较两组医务人员综合评分、医院卫生管理质量水平、医务人员满意度、患者不良事件发生率及满意度。结果 研究组医务人员沟通能力、理论知识、操作能力、综合能力评分均高于对照组,差异有统计学意义(P<0.05);研究组医院卫生管理优良率为90.00%,高于对照组的81.82%,差异有统计学意义(P<0.05);研究组医务人员人际关系、工作环境、工作制度、薪资待遇的满意度均高于对照组,差异有统计学意义(P<0.05);研究组患者不良事件发生率为7.69%,低于对照组的19.05%,差异有统计学意义(P<0.05);研究组患者对管理满意度为93.85%,高于对照组的84.13%,差异有统计学意义(P<0.05)。结论 安全卫生管理模式可提升医院卫生管理质量水平,提高医务人员综合评分、医务人员和患者对管理满意度,降低不良事件发生率,应用效果良好。Objective To study the value of safety and health management modes in hospital health management.Methods Safety and health management activities were carried out in our hospital from January to July 2021.Twenty medical staff and 65 patients were selected as the study group,and 22 medical staff and 63 patients from January to July 2020 were selected as the control group.The control group was treated with routine management,and the study group was treated with safety and health management mode.The comprehensive score of medical staff,quality level of hospital health management,satisfaction of medical staff,incidence of adverse events and satisfaction of patients in the two groups were compared.Results The scores of communication ability,theoretical knowledge,operation ability and comprehensive ability of medical staff in the study group were higher than those in the control group,and the difference was statistically significant(P<0.05).The excellent and good rate of hospital health management in the study group was 90.00%,which was higher than 81.82% in the control group,and the difference was statistically significant( P<0.05).The satisfaction of interpersonal relationship,working environment,working system and salary of medical staff in the study group was higher than that in the control group,and the difference was statistically significant(P<0.05).The incidence of adverse events in the study group was 7.69%,which was lower than 19.05% in the control group,and the difference was statistically significant( P<0.05).The management satisfaction of patients in the study group was 93.85%,which was higher than 84.13% in the control group,and the difference was statistically significant( P<0.05).Conclusion The safety and health management mode can improve the quality of hospital health management,improve the comprehensive score of medical staff,medical staff and patient management satisfaction,reduce the incidence of adverse events,and the application effect is good.

关 键 词：卫生管理质量 安全卫生管理模式 综合评分 医务工作者 

分 类 号：R197[医药卫生—卫生事业管理]