基于CICARE沟通模式咳喘药学服务门诊药患沟通流程的建立  

Establishing Pharmacist-Patient Communication Process in Cough and Wheeze Pharmaceutical Care Clinic Based on CICARE Communication Model

作　　者：刘秀兰 李娟[1] LIU Xiulan;LI Juan(Department of Pharmacy,Tongji Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan 430030,China)

机构地区：[1]华中科技大学同济医学院附属同济医院药学部,武汉430030

出　　处：《医药导报》2022年第6期830-834,共5页Herald of Medicine

基　　金：刘秀兰(1990-),女,湖北武汉人,主管药师,硕士,专业方向:药理学,临床药学。ORCID:0000-0001-7070-1222,电话:[phone],E-mail:[e-mail]。

摘　　要：基于美国CICARE沟通模式,结合咳喘药学服务门诊(CWPC)患者疾病的特殊性及药师提供药学服务的实践经验,建立CWPC的药患沟通流程,并将有效的沟通技巧运用到CICARE沟通流程中,包括礼貌接触、全面介绍、专业沟通、关心询问、耐心解答、适时离开等六个环节中,旨在提高药学服务工作效率及防范药患纠纷的能力。该沟通流程利于药师与患者建立良好的沟通关系,为药师与咳喘慢病患者沟通交流过程中提供标准化、流程化的指导,为深入开展全程化、个体化药学服务奠定实践基础。Based on the CICARE communication model in the United States,combined with the particularity of the diseases of patients with Process in Cough and Wheeze Pharmaceutical Care Clinic(CWPC)and the practical experience of pharmacists in providing pharmaceutical care,a pharmacist-patient communication process in line with CWPC of our country was established,and effective communication skills were used to CICARE communication process,including six steps:polite connection,complete introduction,professional communication,careful asking,patient response and proper exit,which aimed to improve the efficiency of pharmaceutical care and the ability to prevent pharmacis-patient disputes.This communication process helps pharmacists to establish a good communication relationship with patients,provides standardized and process-based guidance for pharmacists and patients with chronic cough and wheeze,and lays a practical foundation for in-depth development of full-process and individualized pharmaceutical care.

关 键 词：CICAREC沟通模式 咳喘药学服务门诊 沟通技巧 药患关系 

分 类 号：R951[医药卫生—药学] R562.25