医院电梯维护与标准化管理实践  

Practice of Elevator Maintenance and Standardization Management in Hospital

作　　者：赵丽娜 刘勇[1] 许壮莹 ZHAO Lina;LIU Yong;XU Zhuangying(Tianjin First Central Hospital,Tianjin 300192,China)

机构地区：[1]天津市第一中心医院,天津300192

出　　处：《能源研究与管理》2022年第2期86-91,共6页Energy Research and Management

摘　　要：医院电梯作为医院人员和物资输送的主要通道,其运行的稳定性和安全性直接关系着患者就医体验和医院的综合管理水平。为了提升职工和患者的满意度,结合天津某医院的电梯管理和运行数据,从满意度调研出发,通过分析问题,引出电梯维护与标准化管理的具体措施。分析显示,目前电梯满意度不高的原因是人员配备不足,执行落实不够,电梯环境差,乘梯拥挤,管理方法落后,监督不到位,人员安全意识薄弱,维护保养工作不全面。从6个方面提出了相应的改善措施,即加强队伍建设、加强使用管理、精细化管理、落实管理措施、信息化管理、持续改进。经过对电梯运营过程进行改善,电梯维修的满意度提升至99.67%,电梯服务的满意度提升至99.33%,患者就医体验和医院的综合管理水平得到了明显的提升。The hospital elevator is the main channel for the transportation of hospital personnel and materials.The stability and safety of its operation are directly related to the patient's medical experience and the comprehensive management level of the hospital.In order to improve the satisfaction of employees and patients,combined with the elevator management and operation data of a hospital in Tianjin,starting from the satisfaction survey and analyzing the problems,specific measures for elevator maintenance and standardized management are drawn.The analysis shows that the current reasons for low elevator satisfaction are insufficient staffing,insufficient implementation,poor elevator environment,crowded elevators,backward management methods,inadequate supervision,weak safety awareness of personnel,and incomplete maintenance work.Corresponding improvement measures are put forward from six aspects,that is,strengthening team building,strengthening use management,refined management,implementing management measures,information management,and continuous improvement.After improving the elevator operation process,the satisfaction degree of elevator maintenance increases to 99.67%,the satisfaction degree of elevator service increases to 99.33%,and the patient's medical experience and the comprehensive management level of the hospital are significantly improved.

关 键 词：医院 电梯 维护与管理 标准化 

分 类 号：TK018[动力工程及工程热物理]