基于人情调控的和谐政民关系管理模式新探:人际语用学视角  

Towards a new model of renqing-based rapport management for government-citizen interaction

作　　者：赵林森 冉永平[2] Zhao Linsen;Ran Yongping

机构地区：[1]广东外语外贸大学英语教育学院 [2]广东外语外贸大学外国语言学及应用语言学研究中心

出　　处：《外语教学》2022年第3期1-8,共8页Foreign Language Education

基　　金：国家哲学社科基金重点项目“社会—语用共同体视域下网络和谐话语体系建构及引导机制研究”(项目编号:21AYY011)的阶段性研究成果。

摘　　要：伴随语用学研究的关系转向以及情感视角的引入,汉语文化语境下的人情因素逐渐引发人际语用学界的关注。然而,以往的人情研究多关注日常交际语境中的人际关系实践,较少关注政务语境中的人情问题及其关系管理。本文基于网络问政语料,从人际语用学研究的本土视角出发,探究中国基层政府如何通过人情调控实现政民之间的关系联结,从而塑造“有人情味”的公共形象,构建和谐政民关系。最后,本文尝试提出基于情理法原则的和谐政民关系管理模式,以期为基层互动治理提供一个新的本土阐释。Since the rise of the “relational turn” and emotional approach, there has been a growing interest in renqing(human emotion) in Chinese culture in interpersonal pragmatics. However, previous studies on renqing have focused on relationship management in daily life contexts, neglecting its impact on government-citizens interactions. Drawing on data from an e-government platform, this paper examines how Chinese local government manages rapport and builds relational connection with citizens in order to construct an image of “displaying emotional concern” from an emic perspective. Finally, a rapport management model for government-citizen interactions based on the principle of emotion, reason and law is proposed, providing a grassroots perspective of local governing practice.

关 键 词：人际语用学 和谐政民关系管理 人情调控 本土视角 

分 类 号：H030[语言文字—语言学]