基于ITIL架构的IT运维服务在企业管理中的应用  

Application of it Operation and Maintenance Service Based on ITIL Architecture in Enterprise Management

作　　者：李黎莉 LI Lili(Dongfang Boiler Co.,Ltd.of Dongfang Electric Group,Zigong,643000,China)

机构地区：[1]东方电气集团东方锅炉股份有限公司,四川自贡643000

出　　处：《数字通信世界》2022年第7期127-129,共3页Digital Communication World

摘　　要：文章通过基于ITIL的运维管理体系基础架构的设计理念,实现企业对IT问题事件的有效管理,对于IT运维人员的责任心和工作量起到统计作用。变被动为主动的工作方式、降低运维成本,提高了IT人员的工作效率,使得各企业在IT的服务中得到一个新的提升。This paper will realize the enterprise's management of it problems and events,the whole process monitoring of the treatment of problems,the problem-solving process,the methods adopted and the results of solutions,and play a statistical role in supervising the responsibility and workload of it operation and maintenance personnel.Change the passive to active working mode,reduce the operation and maintenance cost,improve the work efficiency of IT personnel,and make enterprises get a new improvement in IT services.

关 键 词：ITIL IT运维 服务评价 运维管理 

分 类 号：TP393.09[自动化与计算机技术—计算机应用技术]