图书馆参考咨询分层设置研究  

A Study on Tiered Reference in Libraries

作　　者：唐琼 Tang Qiong

机构地区：[1]广州图书馆人力资源部,广东广州510623

出　　处：《图书馆研究与工作》2022年第8期59-64,69,共7页Library Science Research & Work

摘　　要：近年来,图书馆接待的参考咨询呈现出专业性增加的特点,传统咨询模式难以适应网络时代用户对高质量专业咨询的要求,也无法适应新形势下业务重组和机构改革的要求。文章就近年来国外图书馆参考咨询出现的新形式——咨询分层设置进行了研究。咨询分层设置将咨询职责根据问题难度在普通馆员和专业馆员之间进行划分,具有提高人力资源配置效益、促进馆员专业成长、提供专业咨询时间保障等多重优势,同时也面临着问题分层的模糊性、馆员专业能力的持续提升、咨询管理的复杂性等挑战,需要未来在问题分层思路、咨询布局、人力配置、时间管理等方面进行优化,从而发挥图书馆咨询服务的优势,提高咨询专业性。In recent years,the reference consultation provided by libraries has been more professional.The traditional consultation mode is difficult to meet the requirements of users for high-quality professional consultation in the network era,and the requirements of business reorganization and institutional reform under the new situation.This paper studies the new form of reference in foreign libraries in recent years-the tiered setting of reference.The tiered setting of consultation divides the responsibilities between ordinary librarians and professional librarians according to the difficulty of the problem.It has many advantages,such as improving the efficiency of human resource allocation,promoting the professional growth of librarians,guaranteeing professional consultation time and so on.At the same time,it is also faced with challenges such as the fuzziness of problem stratification,the continuous improvement of librarians'competence and the complexity of consulting management.It is necessary to optimize the idea of problem stratification,consulting layout,manpower allocation and time management in the future,to give full play to the advantages of library consulting service and improve the professionalism of consulting.

关 键 词：图书馆 参考咨询 分层设置 普通咨询 专业咨询 

分 类 号：G252.6[文化科学—图书馆学]