复诊患者一体化管理平台构建与应用  

Construction and Application of Integrated Management Platform for Patients with Follow-Up Visits

作　　者：陈烨 袁骏毅[1] 沈颍洁[1] 俞惠丽 彭红 CHEN Ye;YUAN Junyi;SHEN Yingjie(Shanghai Chest Hospital/Chest Hospital Shanghai Jiao Tong University,Shanghai,200030,China)

机构地区：[1]上海市胸科医院/上海交通大学附属胸科医院,上海200030 [2]上海交通大学医院发展研究院医疗服务管理研究所,上海200030 [3]上海市胸科医院/上海交通大学附属胸科医院门诊部,上海200030

出　　处：《中国卫生质量管理》2022年第8期77-79,87,共4页Chinese Health Quality Management

基　　金：上海交通大学中国医院发展研究院课题《互联网医疗背景下复诊患者一体化平台研究与建设》(项目编号:CHDI-2022-B-24);上海交通大学中国医院发展研究院医疗服务管理研究所课题《数字化转型背景下门诊新型智慧诊疗服务模式的研究与探索》(项目编号:YJGL-2022-06);上海市医院协会医疗质量管理专业委员会课题《基于智慧讯息平台的医疗流程关键事件管理》(项目编号:ZL2021007)。

摘　　要：为解决门诊复诊患者就医难题,上海市胸科医院围绕“诊前、诊中、诊后”流程与“医技检查、医生看诊”服务,构建了复诊患者一体化管理平台,打造患者自主精准预约复诊日期、一键缴费、一日完成复诊的便捷就医流程。平台应用后,优化了复诊患者就医流程,提升了复诊效率,改善了患者就医体验。In order to solve the problem of outpatient follow-up visits,Shanghai Chest Hospital had built an integrated management platform for follow-up visits around the process of"before,during and after consultation"and the service of"medical technical examination and doctor's consultation",creating a convenient medical scene where patients can make precise appointment for follow-up visits independently,pay fees with one key and complete follow-up visits in one day.After the application of the platform,the medical treatment process of patients with follow-up visits was optimized,the efficiency of follow-up visits was increased,and the medical treatment experience of patients was improved.

关 键 词：门诊 复诊 一体化管理 互联网 

分 类 号：R197.323[医药卫生—卫生事业管理]