突发事件下民众对政府信任影响机制研究  

Influence Mechanism of Public Trust in Government under Public Emergencies

作　　者：刘玉茹 万岩[1] 高锦萍[1] Liu Yuru;Wan Yan;Gao Jinping(School of Economics and Management Beijing University of Posts and Telecommunications,Beijing 100876)

机构地区：[1]北京邮电大学经济管理学院,北京100876

出　　处：《情报探索》2022年第8期10-17,共8页Information Research

基　　金：北京市社会科学基金项目“基于首都舆情大数据的公众对政府信任分析和精准引导研究”(项目编号:18GLB031)成果。

摘　　要：[目的/意义]突发事件的爆发给政府信任带来了负面影响,探究政府信任的影响机制至关重要。[方法/过程]以社交媒体上发生的突发事件为背景,构建了政府信任的影响模型,利用网民信任相关问卷,通过SmartPLS3.2分析了过往声誉、目前表现、未来预期对政府信任的影响,对比研究了不同人群政府信任影响机制的差异。[结果/结论]过往声誉、目前表现、未来预期对政府信任都有显著的积极影响;此外,不同居住环境的人群政府信任的影响机制有所不同。最后,有针对性地提出了提高政府公众信任的政策性建议。[Purpose/significance]The outbreak of public emergency causes harm to government trust so it is important to explore the influence mechanism of government trust.[Method/process]The paper builds influence mechanism model of government trust about the emergencies in social media.Based on the questionnaire data of netizens trust it analyzes the influence mechanism of past reputation current performance and future expectation on government trust by Smart PLS 3.2 and compares the differences between different demographic groups in the government trust influence mechanism.[Result/conclusion]The past reputation current performance and future expectation all have significant positive impact on government trust besides that the influence mechanisms are different for people living different environments.Finally some policy recommendations are puts forward for improving government public trust.

关 键 词：政府信任 影响机制 群体差异 突发事件 

分 类 号：G206.3[文化科学—传播学]