北京某公立医院党建引领接诉即办工作实践与思考  

Practice and thinking of Party building to lead the work of responding to and handling complaints in a public hospital in Beijing

作　　者：花蕾[1] 杨秋燕 岳小林 HUA Lei;YANG Qiuyan;YUE Xiaolin(Xuanwu Hospital,Capital Medical University,Beijing,100053,PRC)

机构地区：[1]首都医科大学宣武医院,北京市100053 [2]首都医科大学宣武医院党委,北京市100053

出　　处：《中国医院》2022年第8期71-73,共3页Chinese Hospitals

摘　　要：接诉即办是北京市通过“12345”市民服务热线,畅通群众诉求表达渠道、解决群众诉求的重要举措。首都医科大学宣武医院通过党建引领接诉即办工作,围绕患者的急难愁盼,以问题为导向,从党委、职能部门、党支部/科室等层面多方发力,不断加强医院管理,提升服务质量,改善患者就医体验,取得了一定成效。本文介绍了该院通过党建引领接诉即办工作的具体实践与思考。Responding to complaints is an important measure for Beijing to unblock the channels for expressing people’s demands and resolve their demands through the"12345"citizen service hotline.Xuanwu Hospital of Capital Medical University leads the work of receiving complaints through Party building,focusing on the urgent and worrying of patients,taking problems as the guide,and making efforts from the Party committee,functional departments,Party branches/departments and other levels to continuously strengthen hospital management and improve service quality,to improve the patient’s medical experience,and achieved certain results.This article introduces the specific practice and thinking of the hospital through Party building to lead the immediate handling of complaints.

关 键 词：党建引领 接诉即办 公立医院 

分 类 号：R197.3[医药卫生—卫生事业管理]