设计学用户研究的多学科知识系统综述  

A Systematic Review of Multidisciplinary Knowledge for User Research in Design Science

作　　者：韩海燕 方兴[1] HAN Hai-yan;FANG Xing(Wuhan University of Technology,Wuhan 430070,China;Inner Mongolia Normal University,Hohhot 010020,China;Design and Social Innovation Key Research Base of Humanities and Social Sciences in Inner Mongolia Universities,Hohhot 010020,China)

机构地区：[1]武汉理工大学,武汉430070 [2]内蒙古师范大学,呼和浩特010020 [3]设计与社会创新内蒙古高校人文社科重点研究基地,呼和浩特010020

出　　处：《包装工程》2022年第18期216-231,共16页Packaging Engineering

基　　金：国家社科基金艺术学项目“包容民族地区跨文化用户的信息交互设计研究”;内蒙古科技计划关键技术攻关项目(2021GG0184);内蒙古自然科学基金面上项目(2021MS03019);内蒙古研究生教育教学改革项目(JGCG2000029);内蒙古师范大学基本科研业务费项目(2022JBTD014)。

摘　　要：目的梳理设计学用户研究态势,挖掘其知识基础与结构,厘清其研究流程与应用范畴。方法运用科学计量法,对国内外设计相关用户研究文献关键词聚类,梳理研究热点、重点和发展趋势;通过文本分析法,对用户研究高共被引文献编码,提取知识基础、归纳学科属性、知识类型与研究流程。结果设计学用户研究可归纳为“基础理论、模型范式、工具方法、统计分析”的知识结构和“发现—用户调查、定义—用户测量、发展—用户测试、交付—用户评估”的研究流程。结论用户研究是典型的跨学科研究,单一学科知识无法解决设计复杂问题,设计学用户研究具有模糊的学科边界和交叉的学科属性;设计学用户研究要多应用于基于方法和价值观的宏观设计问题解决上。The paper aims to sort out the design science user research dynamics,mine its knowledge base and struc-ture,and clarify its research process and application scope.Using scientometrics methods,keywords in the current de-sign-related user research literature are clustered,research hotspots,highlights,and development trends are sorted out;Through text analysis,the high co-cited literature is coded for user research,and the knowledge base is extracted,and the subject attributes,knowledge types and research processes are summarized.User research in design science can be sum-marized in the knowledge structure of"basic theory,model paradigm,tools and methods,statistical analysis"and the re-search process of"discovery-user survey,definition-user measurement,development-user testing,delivery-user evalua-tion".User research is a typical interdisciplinary research,and the knowledge of a single discipline cannot solve the com-plex design problems,so user research in design science has fuzzy disciplinary boundaries and interdisciplinary attributes;The user research in design science should break the current situation that it is only applicable to the micro design profes-sion,and should be applied to the solution of macro design problems based on methods and values.

关 键 词：用户研究 设计知识体系 知识图谱 系统综述 

分 类 号：TB472[一般工业技术—工业设计]