基于“互联网+”的线上线下一体化医技预约探索与实践  

Exploration and Practice of Online and Offline Integration of Medical Technology Appointment Based on“Internet+”

作　　者：丁涛 文伟[2] 谢兴林 DING Tao;WEN Wei;XIE Xinglin(Computer Network Information Center,Hanzhong Central Hospital,Hanzhong Shaanxi 723000,China;Medical Technology Appointment Center,Hanzhong Central Hospital,Hanzhong Shaanxi 723000,China;School of Public Health,Xi’an Jiaotong University Health Science Center,Xi’an Shaanxi 710049,China)

机构地区：[1]汉中市中心医院计算机网络中心,陕西汉中723000 [2]汉中市中心医院医技预约中心,陕西汉中723000 [3]西安交通大学医学部公共卫生学院,陕西西安710049

出　　处：《中国医疗设备》2022年第9期99-102,107,共5页China Medical Devices

基　　金：陕西省卫生健康科研基金项目(2021D018)。

摘　　要：目的探讨“互联网+”线上线下一体化检查预约的方法和路径。方法以线下集中检查预约资源池为基础,结合预约占位理论模型,构建慢病复诊患者医技检查线上开单、缴费、一体化预约、线下精准检查的诊疗服务闭环。结果系统应用后,医技检查预约率大幅提升,尤其是超声,由6.99%提升至80.99%;患者实际等待平均时间明显低于应用前,且差异均有统计学意义(P<0.05),特别是MRI等待时间,由233(110,392)min降低至12(5,38)min。结论线上线下一体化预约方式可以有效节省患者医技检查时间,方便群众就医,提高医院医技科室工作效率,具有一定的推广和应用价值。Objective To explore the method and path of online and offline integration of medical technology appointment based on“Internet+”model.Methods Based on the reservation resource pool of offline centralized examination and combined with the theoretical model of reservation occupancy,a closed loop of diagnosis and treatment services including online billing,payment,integrated reservation,and offline accurate examination was constructed for patients with chronic disease.Results After the application of the system,the reservation rate of medical technical examination had been greatly increased,especially the ultrasound examination,from 6.99%to 80.99%.The average waiting time of patients was significantly lower than that before,and the difference was statistically significant(P<0.05).In particular,the waiting time for MRI examination decreased from 233(110,392)min to 12(5,38)min.Conclusion The online and offline integrated appointment model can effectively save the time of medical technology examination,facilitate the masses to get medical treatment,and improve the work efficiency of medical technology departments,and has certain promotion and application value.

关 键 词：互联网+ 医技检查 预约资源池 一体化预约 

分 类 号：R197.32[医药卫生—卫生事业管理] R319[医药卫生—公共卫生与预防医学]