基于模糊多属性决策方法的枢纽机场服务质量评价研究  

Hub Airport Service Quality Evaluation Based on Fuzzy Multi-attribute Decision Method

作　　者：褚衍昌[1] 黄世伟 宋振伟[1] CHU Yanchang;HUANG Shiwei;SONG Zhenwei(School of Economics and Management,Civil Aviation University of China,Tianjin 300300,China;School of Traffic Engineering and Science,Civil Aviation University of China,Tianjin 300300,China)

机构地区：[1]中国民航大学经济与管理学院,天津300300 [2]中国民航大学交通科学与工程学院,天津300300

出　　处：《综合运输》2022年第9期45-52,共8页China Transportation Review

基　　金：教育部人文社科青年基金项目—基于语言Q阶模糊集的多准则决策方法及应用研究(批准号19YJC630023)。

摘　　要：本文从旅客登机流程入手分析枢纽机场服务质量影响因素,构建枢纽机场服务质量评价指标体系。引入语言分量的概念,建立基于模糊Topsis、模糊灰色关联度和模糊VIKOR方法的组合评价模型,对首都机场、虹桥机场、浦东机场、白云机场、双流机场五个枢纽机场的服务质量进行实证分析。结合评价指标体系中各指标的重要程度和评价结果,从中枢航线网络建设、周边交通管理等方面提出提升枢纽机场服务质量的建议。Starting with the passenger boarding process, this paper analyzes the influencing factors of hub airport service quality, and constructs the hub airport service quality evaluation index system. This paper introduces the concept of language component, establishes a combined evaluation model based on Fuzzy TOPSIS, fuzzy grey correlation degree and fuzzy VIKOR method, and makes an empirical analysis on the service quality of five hub airports: Capital Airport, Hongqiao Airport, Pudong Airport, Baiyun Airport and Shuangliu Airport. Combined with the importance and evaluation results of each index in the evaluation index system, this paper puts forward some suggestions to improve the service quality of hub airport from the aspects of central route network construction and surrounding traffic management.

关 键 词：枢纽机场 服务质量评价 三角模糊数 语言分量 多属性决策 

分 类 号：U491[交通运输工程—交通运输规划与管理]