血站采供血工作中护理质量管理的方法及其效果分析  

The Method and Effect Analysis of Nursing Quality Management in Blood Collection and Supply in Blood Station

作　　者：宋彩艳 杨丽波 SONG Caiyan;YANG Libo(Department of Body Collection,Dalian Blood Center,Dalian 116001,China)

机构地区：[1]大连市血液中心体采科,辽宁大连116001

出　　处：《中国医药指南》2022年第27期186-188,F0003,共4页Guide of China Medicine

摘　　要：目的 分析血站采供血工作中护理质量管理的方法及其效果。方法 取100例无偿献血者进行调查,研究在2019年1月至2020年5月期间进行,按照是否进行护理质量管理分组,对照组不进行护理质量管理,观察组反之。比较两组献血情况、护理质量、情绪状态以及患者满意度。结果 在不良事件发生率、一次性穿刺成功率和健康教育覆盖率方面,观察组数据优于对照组,分别是0、100%(50例)、98%(49例),组间差异显著,P <0.05;在采血护理、保存护理、感染护理、成分制备、专业技能等评分方面,观察组高于对照组,分别是(92.79±2.81)分、(93.48±2.56)分、(94.05±2.03)分、(93.82±2.76)分、(94.04±2.15)分,组间差异显著,P <0.05。管理前统计SAS、SDS分值,判断患者献血期间的情绪,在观察组和对照组无差异,P> 0.05。管理后统计SAS、SDS分值,判断患者献血期间的情绪,在观察组低于对照组,P <0.05。在服务态度、献血环境、沟通交流满意度评分方面,观察组高于对照组,分别是(94.23±3.12)分、(94.11±2.76)分、(94.02±1.32)分,组间差异显著,P <0.05。结论血站采供血工作中护理质量管理措施的实施可以改善工作质量,提升献血者满意度,建议积极在各个血站中推广。Objective To analyze the methods and effects of nursing quality management in blood collection and supply work in blood stations.Methods A survey was conducted on 100 unpaid blood donors. The study was conducted from January 2019 to May 2020. The groups were grouped according to whether nursing quality management was performed. The control group did not perform nursing quality management, and the observation group did perform nursing quality management. The blood donation, nursing quality, emotional state and patient satisfaction were compared between the two groups. Results In terms of adverse event rate, one-time puncture success rate, and health education coverage rate,the observation group was better than the control group with 0, 100%(50 cases), 98%(49 cases), and significant differences between the groups,P<0.05;In terms of scores of blood collection nursing, preservation nursing, infection nursing, component preparation, and professional skills, the observation group was higher than the control group, with(92.79±2.81) points,(93.48±2.56) points,(94.05±2.03) points,(94.05±2.03) points,(93.82±2.76) points and(94.04±2.15) points, the difference between groups was significant, P<0.05. Before management, SAS and SDS scores were counted to judge the mood of patients during blood donation. There was no difference between the observation group and the control group, P>0.05.After management, SAS and SDS scores were calculated to judge the mood of patients during blood donation. The observation group was lower than the control group, P<0.05. In terms of service attitude, blood donation environment, and communication satisfaction scores, the observation group was higher than the control group, which were(94.23±3.12) points,(94.11±2.76) points,(94.02±1.32) points, two groups the difference was significant,P<0.05. Conclusion The implementation of nursing quality management measures in the blood collection and supply work of blood stations can improve the quality of work and increase the satisfaction of blood d

关 键 词：血站 采供血工作 护理质量管理 方式 效果 

分 类 号：R473[医药卫生—护理学]