公共图书馆决策服务实施路径与关键技巧研究——基于“智慧民政”科技咨询服务实例的思考  

A Study on the Implementation Paths and Key Skills of Decision-making Services in Public Libraries:Reflections on the"Smart Civil Affairs"Science and Technology Advisory Service

作　　者：程煜 Cheng Yu

机构地区：[1]南京邮电大学数字经济研究所,江苏南京210018 [2]南京图书馆参考咨询部社科组,江苏南京210002

出　　处：《图书馆研究与工作》2022年第10期37-42,共6页Library Science Research & Work

基　　金：2021年江苏省大数据研究课题“智慧图书馆数据资源体系构建及创新应用研究”(项目编号:2021JSTD015)研究成果之一。

摘　　要：文章以长三角公共图书馆智库服务联盟实践项目为例,揭示“智慧民政”决策咨询基本概况,阐释智库联盟图书馆人在民政数字化转型中角色定位,通过绘制民政数字化技术“知识地图”展示图书馆人信息数据采集能力和服务水平。针对决策咨询取得管理成效,包括主题域、问题域以及资源体系建设等,文章对相关咨询管理技巧经验进行总结,就决策咨询本身蕴藏图书馆学情报学学科启示,开展图书馆自身建设讨论,以期为公共图书馆科技咨询服务面临的专业化建设任务提供有效的方法借鉴与科学启示。The article takes the Yangtze River Delta Public Library Think Tank Service Alliance project as an example to reveal the basic overview of"smart civil affairs"decision-making consultation,explain the role of think tank alliance librarians in the digital transformation of civil affairs,and demonstrate the information data collection capability and service level of librarians by drawing a"knowledge map"of civil affairs digital technology.The project demonstrates the ability of librarians to collect information data and their service level.The article summarizes the experience of consulting management techniques for achieving management effectiveness in decision-making consulting,including subject areas,problem areas and resource system construction,with a view to providing effective methodological reference and scientific inspiration for the professionalization of science and technology consultation services in public libraries.

关 键 词：公共图书馆 长三角 科技咨询服务 决策咨询 智慧民政 数字化 

分 类 号：G252.6[文化科学—图书馆学] G250.7