An Integrated FCEM-AHP Approach for Borrower’s Satisfaction and Perception Analysis of Microfinance Institution  

作　　者：Munawar Hassan Shafqat Iqbal Harish Garg Shahbaz Gul Hassan Yunxian Yan 

机构地区：[1]College of Agriculture Economics and Management,Jilin Agricultural University,Changchun,130118,China [2]School of Economics and Statistics,Guangzhou University,Guangzhou,510006,China [3]School of Mathematics,Thapar Institute of Engineering&Technology,Deemed University,Patiala,147004,India [4]College of Information,Science,and Technology,Zhongkai University of Agriculture and Engineering,Guangzhou,510225,China

出　　处：《Computer Modeling in Engineering & Sciences》2023年第1期559-584,共26页工程与科学中的计算机建模（英文）

摘　　要：Themain objective of this paper is to present an integrated approach to evaluate the level of satisfaction of borrowers with the products and services of microfinance institutions(MFI)at different criterion levels.For this,the study adopts the concept of FCEM(Fuzzy Comprehensive EvaluationMethod)in concurrence with the AHP(Analytical Hierarchy Process).In our day-to-day situation,the researchers have made many efforts to assess the impact of Microfinance on poverty reduction,but borrowers’satisfaction is always overlooked.Since the multiple factors impact the borrower’s satisfaction,each factor is made of different items.Thus,as the factors items increase,many uncertainties are created,and hence this will make the decisionmaking unsmooth or imprecise.To describe this,the FCEM method deals with the vagueness in the collection information phase.However,the AHP has been utilized to determine the objective weights of each factor.The presented integrated framework has been illustrated with a case study and presented their results.The study’s managerial benefit is also reported to address the situation.

关 键 词：AHP attribute weights borrower satisfaction FCEM MICROFINANCE 

分 类 号：TP311[自动化与计算机技术—计算机软件与理论]