个人-组织价值观匹配对公务员态度及行为的影响  

The More Taking Charge:the Effects of Person-organization Value Matching on the Attitude and Behavior of Civil Servants

作　　者：周倩 汪曲 Zhou Qian;Wang Qu

机构地区：[1]广州华南商贸职业学院 [2]汕头大学法学院公共管理系

出　　处：《中国人事科学》2022年第9期1-14,共14页Chinese Personnel Science

摘　　要：基于行为公共管理的视角和社会交换理论,本研究考查了个人—组织价值观匹配对公务员态度及行为的影响机制,并论证了公共服务动机在这一机制中的中介效应。结合335份问卷和15份实地访谈资料进行检验分析,研究结果表明:个人—组织价值观匹配对公务员态度及行为具有积极作用,主要是个人与组织在价值判定、目标方向和处理问题方式等方面的价值观趋于一致;公共服务动机部分中介了个人—组织价值观匹配对公务员态度及行为的正向关系;在实际工作场域中“经济人”会进行理性的计算并做出选择。本研究理论上有助于丰富公务员态度及行为作用机制的研究结果,实践上可以为激励公务员担当作为、提高其外部服务质量提供借鉴。Based on the perspective of behavioral public management and the basis of social exchange theory,this study examines the impact mechanism of person-organization value fi t on civil servants’attitudes and behaviors,and demonstrates the mediating effect of public service motivation in this mechanism.Combined with 335 questionnaires and 15 fi eld interviews,the research results show that:(1)The person-organization value fi t has a positive effect on the attitude and behavior of civil servants,mainly the values of the individual and the organization in value judgment,goal orientation and problem-solving methods tend to be consistent;(2)Public service motives partially mediate the positive relationship between person-organization value fi t and civil servants’attitudes and behaviors.In the actual work fi eld,“economic people”will make rational calculations and make choices.The results of this study are theoretically helpful to enrich the research results of civil servants’attitudes and behavioral mechanisms,and in practice can provide a reference for inspiring civil servants to take responsibility and improve the quality of external services.

关 键 词：个人—组织价值观匹配 公务员态度及行为 公共服务动机 社会交换理论 担当作为 

分 类 号：D035[政治法律—政治学]