融合多方客户的儿童餐椅优化设计需求研究  

Optimal Design Requirements of Children's Dining Chairs Integrating Multiple Customers

作　　者：刘斌 陆超 LIU Bin;LU Chao(Wuhan Institute of Design and Engineering,Wuhan 430205,China)

机构地区：[1]武汉设计工程学院,武汉430205

出　　处：《包装工程》2022年第22期143-149,共7页Packaging Engineering

摘　　要：目的综合考虑餐饮企业方和顾客方需求,确定公共餐厅儿童餐椅设计的客户需求重要度,为设计出多方客户满意的餐椅提供设计参考。方法首先通过对餐饮企业方相关人员和就餐顾客进行用户访谈,获取双方客户共同需求,即核心需求,其次通过熵权法获取餐饮企业方相关人员对于核心需求的重要度,再次运用模糊卡诺模型得到就餐顾客方对核心需求的类别要求,最后引入重要度调整函数,对初始重要度进行调整,确定综合考虑多方客户需求的最终重要度,为后续儿童餐椅的优化设计提供参考。结果基于多方客户视角对11项核心需求进行分析,最终识别出儿童餐椅的优化设计方向。结论通过综合考虑多方客户需求,帮助相关设计人员确定了公共餐厅儿童餐椅的重点优化设计方向,对有针对性地设计出多方客户满意的餐椅具有一定参考价值。This paper aims to comprehensively consider the needs of catering companies and customers,determine the importance of customer needs for the design of children's dining chairs in public restaurants,and provide design references for designing dining chairs that satisfy multiple customers.First,through user interviews with relevant personnel of the catering company and dinning customers,the common needs of both customers are obtained,that is,the core needs,and the importance of the relevant personnel of the catering company to the core needs is obtained through the entropy method.Also,the fuzzy Kano model is used to obtain Dining customers'requirements for the category of core needs.Finally,we introduce an importance adjustment function,adjust the initial importance,determine the final importance that comprehensively considers the needs of multiple customers,and provide a reference for the subsequent optimal design of children's dining chairs.Based on the analysis of eleven core requirements and the perspective of multiple customers,the optimal design direction of children's dining chairs was finally identified.By comprehensively considering the needs of multiple customers,it helped relevant designers determine the key and optimized design direction of children's dining chairs in public restaurants,which has a certain reference value for the targeted design of dining chairs that satisfy multiple customers.

关 键 词：儿童餐椅 客户需求 优化设计 熵权法 模糊卡诺模型 

分 类 号：TB472[一般工业技术—工业设计]