学校缘何被投诉?——转型社会中的多元主体教育冲突案例研究  

The Educational Picture behind the Complaint——A Case Study of Educational Conflict in School Complaint Incidents

作　　者：蔡辰梅[1] 席长华[1] CAI Chenmei;XI Changhua(School of Education,Guangzhou University,Guangzhou,510006,China)

机构地区：[1]广州大学教育学院,广州510006

出　　处：《全球教育展望》2022年第9期23-39,共17页Global Education

基　　金：广州市教育科学规划2021年度重大课题“广州市中小学教师师德师风建设现状、问题及对策研究”(项目编号:2021201007)的阶段性成果。

摘　　要：学校投诉事件折射着社会转型期日益凸显的教育冲突。通过对家委发起的口罩捐赠被投诉事件的案例研究发现,在学生与学校、学生与教师、家长与学校以及普通家长与家委等多元主体之间存在着复杂的教育冲突。导致冲突的直接社会性成因是圈层性扩散及中介性影响的信任危机,不平等的权力层级及其造成的“沟通变异”,以及不同“站位”的利益考量产生的内在矛盾;更为根源的伦理性成因则是学校生活本身在公正、关怀、诚信等价值品质上的缺失。对冲突主体、类型、成因、形成机制以及功能的反思,可以重构对教育冲突的理解和认知,对教育现实中的冲突管理具有理论支持和实践指引的价值。School complaints reflect the increasingly prominent educational conflicts during the social transition period. This study on a typical case of complaints about mask donation initiated by the family committee found that there were complex educational conflicts between students and school, students and teachers, parents and school, ordinary parents and family committee and other diversified subjects behind the complaints. The direct social reasons of conflicts include the trust crisis caused by circular diffusion and mediating influence, unequal hierarchy in communication and the resulting of “communication variation”, as well as the interest considerations and internal contradictions from different “stations”. The more fundamental ethical reasons arise from the absense of ethical qualities such as justice, compassion and honesty in school life. On this basis, the reflection on the subjects, types, causes, formation mechanism and functions of educational conflict can reconstruct the understanding of educational conflict, then provide conceptual resources and theoretical support for the prevention and resolution of educational conflict.

关 键 词：学校投诉 教育冲突 家校冲突 

分 类 号：G47[文化科学—教育学]