基层医院应用信息技术改善门诊服务的实践——以某基层综合医院为例  

Experience of improving outpatient service by applying information technology in primary hospital——a case report in one primary hospital

作　　者：王顺发 李铭琼 陈志敏 WANG Shunfa;LI Mingqiong;CHEN Zhimin(Qingyuan Qingcheng District People’s Hospital,Qingyuag 511500,China;Qingcheng District Center for Disease Control and Prevention,Qingyuan 511500,China)

机构地区：[1]清远市清城区人民医院,广东清远511500 [2]清远市清城区疾病预防控制中心,广东清远511500

出　　处：《现代医院》2022年第12期1917-1920,共4页Modern Hospitals

摘　　要：目的探讨应用信息技术改善门诊服务的价值。方法通过加强“互联网+”线上系统、自助机和就医服务平台建设,抽取2020年第四季度数据,与2019年第四季度相关数据进行比较。结果建立线上、线下深度融合,诊前、诊中、诊后实时全自助就诊模式,收费窗口从8个减至5个,门诊缴费、取药和就诊等候时间缩短,门诊秩序大为改善。结论应用信息技术,丰富服务产品,优化服务流程,可显著改善门诊服务。Objective Exploring the value of information technology in improving outpatient services.Methods Using the data produced by the“Internet plus”online system,self-service machines and medical service platform in the fourth quarter of 2020,compared with the relevant data of the same time of 2019.Results A real-time and all-stage-disease outpatient service model established by information technology,the number of charging windows reduced from 8 to 5,the waiting time for outpatient payment,taking medicine,and treatment was reduced,and the outpatient order also improved greatly.Conclusion The information technology enriches service products and optimizes service experience,which significantly improves outpatient services.

关 键 词：互联网+ 线上服务 线下自助 门诊服务 

分 类 号：R197.323[医药卫生—卫生事业管理]