全面流程管理在重症医学科中的实施效果分析  

Analysis of the Implementation Effect of Total Process Management in the Department of Severe Medicine

作　　者：林丽[1] LIN Li(Department of Critical Care Medicine,Yantai Mountain Hospital,Yantai,Shandong Province,264001 China)

机构地区：[1]烟台市烟台山医院重症医学科,山东烟台264001

出　　处：《中国卫生产业》2022年第20期213-216,共4页China Health Industry

摘　　要：患者满意度成为衡量重症医学科全面流程管理质量的一个重要指标。在医疗环境中提供服务的医疗机构与接受服务的患者在整个医疗活动中双方的地位发生了一定程度的变化,而为了满足不同患者的医疗活动需求,医院需要架起沟通的桥梁,深入实施全面流程管理,让每个人参与其中,不断提高医疗服务质量。对重症医学科全面流程管理活动进行优化,提高风险防范意识,增强责任心,尽量降低医疗差错率,减少医疗事故的发生,为患者的生命安全提供有力的保障,进而提高患者的满意度,使后续的管理质量得到提升。Patient satisfaction become an important indicator to measure the quality of comprehensive process management in the department of critical care.The status of the medical institutions providing services in the medical environment and the patients receiving services in the whole medical activity has changed to a certain extent.In order to meet the needs of different patients in medical activities,the hospital needs to build a bridge of communication,deeply implement comprehensive process management,let everyone participate in it,and constantly improve the quality of medical services.Optimize the comprehensive process management activities of the Department of Critical Care Medicine,improve the risk prevention awareness,enhance the sense of responsibility,try to reduce the rate of medical errors,reduce the occurrence of medical accidents,provide a strong guarantee for the life safety of patients,and then improve patient satisfaction,so as to improve the follow-up management quality.

关 键 词：重症医学科全面流程管理 患者满意度 优化分析 管理质量 

分 类 号：R197.3[医药卫生—卫生事业管理]