图书馆开展智慧情报服务的思考——以国家图书馆信息参考服务为例  

Thinking on Developing Intelligent Information Service in Libraries:Taking the Information Reference Service of National Library as an Example

作　　者：王弢 WANG Tao

机构地区：[1]中国国家图书馆,北京100081

出　　处：《图书情报导刊》2022年第10期30-36,共7页Journal of Library and Information Science

摘　　要：为探索图书馆情报服务智慧化途径,推动智慧图书馆的建设,运用案例分析法,梳理了图书馆开展传统情报的服务流程,从感知用户需求入手,到制定服务方案,再到情报的收集、筛选、分析与传播,全面阐述了《文旅研究参考资料》的设计与编制,通过量化分析历史数据的方式,总结了服务中存在的问题和面临的挑战,并提出智慧情报服务的发展策略。In order to explore the intelligent way of library information service and promote the construction of intelligent library,this paper uses the case analysis method to sort out the traditional information service process of library,from the perception of user needs,to the formulation of service plans,to the collection,screening,analysis and dissemination of information,and comprehensively expounds the design and compilation of Cultural and Tourism Research Reference Materials,through quantitative analysis of historical data,summarizes the problems and challenges in the service,and puts forward the development strategy of intelligent information service.

关 键 词：图书馆 情报服务 智慧服务 

分 类 号：G252[文化科学—图书馆学]