基于德尔菲法护理管理人员质量管理工具指标体系的构建  

Construct the index system of nursing management personnel quality management tool based on Delphi method

作　　者：许多[1] 韩咏琪 徐小群[3] Xu Duo;Han Yongqi;Xu Xiaoqun(Endoscopy Center,the First Affiliated Hospital of Wenzhou Medical University,Wenzhou 325000,China;Operating Room,the First Affiliated Hospital of Wenzhou Medical University,Wenzhou 325000,China;Department of Nursing,the First Affiliated Hospital of Wenzhou Medical University,Wenzhou 325000,China)

机构地区：[1]温州医科大学附属第一医院内镜中心,温州325000 [2]温州医科大学附属第一医院手术室,温州325000 [3]温州医科大学附属第一医院护理部,温州325000

出　　处：《中华现代护理杂志》2022年第36期5079-5083,共5页Chinese Journal of Modern Nursing

基　　金：温州市科技局计划项目(Y20190032,2019Y0527)。

摘　　要：目的基于德尔菲法构建护理管理人员质量管理工具指标体系,为提高整体护理服务质量提供内容依据和量化标准。方法2020年11月成立研究小组,通过半结构式访谈和专家会议法形成护理管理人员质量管理工具指标体系草稿。2020年12月邀请14名函询专家,应用德尔菲法进行3轮函询,构建护理管理人员质量管理工具指标体系,并进行修订及确认。结果经过3轮函询后意见趋于一致,回收率均为100.0%,专家权威系数为0.85,3轮变异系数为0.07~0.23,肯德尔和谐系数分别0.269、0.274、0.249(P<0.01)。最终构建的护理管理人员质量管理工具指标体系包含3个一级指标、6个二级指标、42个三级指标。结论基于德尔菲法构建护理管理人员质量管理工具指标体系符合护理管理人员质量管理工具运用的实际应用需求,可引导护理管理人员更好地运用质量管理工具,提高整体护理服务质量。Objective To construct a quality management tool index system for nursing managers based on Delphi method,and to provide content basis and quantitative standard for improving the overall quality of nursing services.Methods A research team was established in November 2020 to form a draft of the quality management tool index system for nursing managers through semi-structured interviews and expert meetings.In December 2020,14 experts were invited to conduct three rounds of correspondence consultation by applying Delphi method,and constructed the index system of nursing management personnel quality management tool,and revised and confirmed it.Results After 3 rounds of consultation,the consensus reached,the recoveries were all 100.0%,the expert authority coefficient was 0.85,the coefficient of variation was 0.07-0.23,and the Kendall harmony coefficient was 0.269,0.274,0.249(P<0.01).Finally,the index system of nursing management personnel quality management tool was constructed based on Delphi method,including 3 first-level indicators,6 second-level indicators and 42 third-level indicators.Conclusions The establishment of the index system of quality management tools for nursing managers based on Delphi method conforms to the practical application needs of the quality management tools for nursing managers,and can guide nursing managers to better use quality management tools and improve the overall quality of nursing services.

关 键 词：护理管理 德尔菲法 质量管理工具 培训需求 护理服务质量 

分 类 号：R47[医药卫生—护理学]