互联网医疗过程中医患会话模式分析及优化策略  

Analysis and Optimization Strategy of Doctor-Patient Conversation Model in the Context of Internet Healthcare

作　　者：夏海平 梁波[2] XIA Haiping;LIANG Bo(School of Humanistic Medicine,Anhui Medical University,Hefei 230032,China;the First Affiliated Hospital of Anhui Medical University,Hefei 230032,China)

机构地区：[1]安徽医科大学人文医学学院,合肥230032 [2]安徽医科大学第一附属医院,合肥230032

出　　处：《安徽理工大学学报（社会科学版）》2022年第6期72-76,共5页Journal of Anhui University of Science and Technology:Social Science

基　　金：安徽省高校人文社会科学重点项目(SK2021A1078);安徽省教育厅高等学校省级质量工程项目(2021jyxm0692);安徽省教育厅高等学校省级质量工程项目(2020jyxm0922)。

摘　　要：互联网医疗是国家积极引导和支持的医疗发展模式。医患会话是互联网医疗的重要环节,所以医患会话研究不仅是互联网医疗研究的热点,也具有极其重要的社会价值。文章通过比较线下门诊和在线医疗医患会话双方在社会角色、会话模式、会话内容及语言特点等基本要素之间存在的差异,提出了优化在线医疗医患会话效果的策略:以患者为中心,重视医学人文精神,增加社会心理学信息,加强交流技巧培训。Internet healthcare is a healthcare model actively guided and supported by the state.The study of doctor-patient conversation is not only a hot topic,but also has extremely important social value.In this paper,the differences between the basic elements of doctor-patient conversation between offline clinic and online consultation are compared,and strategy to optimize the effect of online medical doctor-patient conversation are proposed by putting the patient at the center,attaching importance to medical humanism,increasing socio-psychological information,and strengthening skill training.

关 键 词：互联网医疗 医患会话 线下门诊 在线医疗 

分 类 号：R197.3[医药卫生—卫生事业管理]