老年人社区日间照料中心满意度及其未来服务需求研究  

Study on Satisfaction and Future Service Needs of the Elderly Day Care Service Centers

作　　者：李雪 朱奇云 王依明[3] 李华[4] 

机构地区：[1]浙大宁波理工学院设计学院 [2]上海市房地产科学研究院 [3]苏州科技大学建筑与城市规划学院 [4]同济大学建筑与城市规划学院

出　　处：《建筑与文化》2023年第2期123-125,共3页Architecture & Culture

基　　金：江苏省建设系统科技项目(项目编号:2016ZD45);江苏省高校自然科学研究面上项目(项目编号:16KJB560014);宁波市社哲规划课题(课题编号:G2022-2-16)。

摘　　要：文章研究的对象为250位上海市S区老年人社区日间照料中心的使用者,对他们进行了设施满意度及未来服务需求的问卷调研。使用者对日间照料中心整体满意度偏向“基本满意”;接着,运用主成分分析法将影响设施满意度的16个子变量概括为“设施服务内容”“设施硬件配置”“设施收费价格”“设施服务条件”“设施服务环境”“设施规划”6大方面,并分析其权重,以此探寻影响满意度的构成因素及层次;其次,利用变量R型聚类法,将老人对未来期望的服务划分为4类:“娱乐活动服务”“康复医疗服务”“喘息服务”和“接送服务”;最后对老年人日间照料中心的服务内容、服务方式等提出建议。The subjects of this study were 250 users of the Elderly Day Care Service Centers in S District of Shanghai. A questionnaire survey was conducted on their facility satisfaction and future service needs. Users’ overall satisfaction with day care centers tends to be "basically satisfied";then,using the principal component analysis method, the 16 sub variables affecting facility satisfaction are summarized into six aspects: "facility service content", "facility hardware configuration", "facility charge price", "facility service conditions", "facility service environment" and "facility planning", and their weights are analyzed to explore the constituent factors affecting satisfaction. Secondly, using the variable R-type clustering method, the services expected by the elderly for the future are divided into four categories: "entertainment service", "rehabilitation medical service", "breathing service" and "pick-up service". Finally, it puts forward some suggestions on the service content and service mode of the day care center for the elderly.

关 键 词：老年人社区日间照料中心 使用满意度 满意度的层次性 未来服务需求 

分 类 号：TU242[建筑科学—建筑设计及理论]