后疫情时代下老年人的娱乐服务设计研究与实践  

Research and Practice of Entertainment Service Design for the Elderly in the Post-COVID-19 Era

作　　者：汪晓春[1] 赵雪纯 曹璐[1] WANG Xiaochun;ZHAO Xuechun;CAO Lu(Beijing University of Posts and Telecommunications,Beijing 100876,China;Huzhou College,Zhejiang Huzhou 313002,China)

机构地区：[1]北京邮电大学,北京100876 [2]湖州学院,浙江湖州313002

出　　处：《工业工程设计》2023年第1期36-42,共7页INDUSTRIAL&ENGINEERING DESIGN

基　　金：教育部人文社科基金项目(18YJA760053);“智能养老康复”学科交叉团队阶段性成果。

摘　　要：随着我国人口老龄化进程加快,居家养老、社区养老逐渐成为养老的主流方式,娱乐服务在老年服务中的比重也逐渐加大。在后疫情时代下,娱乐需要减少人员聚集、娱乐方式会发生很大的变化,相应的服务设计也会有很多的设计机会。梳理后疫情时代老年人娱乐产生的新机会,并列举两个服务设计实践案例来探索后疫情时代下的老年人娱乐服务方式。通过设计思维方法,对后疫情时代下的老年娱乐的机会做系统梳理,对主要利益相关者的实地观察、深入访谈,综合了移情图、用户旅程图等多种服务设计工具,构建了两个老龄娱乐服务设计系统。后疫情时代下,老年人的娱乐服务设计迎来了较多机会,设计师用设计思维方法可以开发更多、更好的老年娱乐服务。As population aging process accelerates in China,home-based care and community-based care for the elderly have gradually become the mainstream way of providing care for the elderly,and the proportion of entertainment services in services for the elderly has gradually increased.In the post-COVID-19 era,entertainment needs to reduce the gathering of people.Therefore,the entertainment methods will undergo great changes.There will be many design opportunities for corresponding service design.This work sorted out the new opportunities that may arise from entertainment for the elderly in the post-COVID-19 era,and listed two service design practice cases to explore the ways of entertainment services for the elderly in the post-COVID-19 era.Through the design thinking method,the opportunities of entertainment for the elderly in the post-COVID-19 era were systematically sorted out.And through field observations and in-depth interviews with major stakeholders,two design systems of entertainment services for the elderly were constructed in combination with several service design tools such as empathy map and user journey map.In the post-COVID-19 era,design of entertainment services for the elderly has abundant opportunities,and we need designers to use design thinking methods to develop more and better entertainment services for the elderly.

关 键 词：后疫情时代 设计思维 服务设计 养老服务 居家养老 

分 类 号：J524[艺术—艺术设计]