车险理赔纠纷及解决对策分析  

Analysis of Auto Insurance Claim Disputes and Countermeasures for Settlement

作　　者：胡昊 HU Hao(Xi'an Aeronautical Institute,Xi'an,Shaanxi Province,710077China)

机构地区：[1]西安航空学院,陕西西安710077

出　　处：《汽车知识》2023年第1期230-232,共3页Auto Know

摘　　要：近年来,我国社会经济呈现出突飞猛进的发展之势,随着人们生活水平的日益提升,我国汽车产业亦逐渐壮大,这为汽车保险行业的迅猛发展提供了很多机会。实际上,汽车理赔服务会在很大程度上对保险服务产生影响,该文对车险理赔纠纷及其表现进行分析,从主客观以及根源层面展开论述,分析导致理赔纠纷出现的原因,明确其根源因素在于车主不清楚了解合同内容,并基于互联网技术的支持,提出纠纷解决的建议,以期降低纠纷发生的概率。In recent years,our country social economy presents the development which progresses by leaps and bounds,with the rising of the people's living standard,our country automobile industry is also growing,it provide many opportunities for the auto insurance industry rapid development.In fact,the auto claims service will largely affect the insurance services,based on the analysis of car insurance claims disputes and its performance,from the subjective and objective,and root level,analyzes the cause of settling disputes appear,clear the root cause is the owner don't clearly understand the content of the contract,to this,based on the support of Internet technology,recommending some dispute resolution,can be in a certain extent,provide guarantee for lower incidence of disputes.

关 键 词：车险理赔 理赔纠纷 互联网+车险理赔 理赔时效 客户满意度 

分 类 号：U461[机械工程—车辆工程]