技术动荡情境下数字化技术赋能制造企业服务化转型绩效研究——基于资源—能力的链式中介作用  

Research on Digitization Technology Empowers Servitization Transformation Performance of Manufacturing Firms under Technological Turbulence:Based on the Chain Mediation Role of Resource-Capability

作　　者：李煜华 张敬怡 褚祝杰 LI Yuhua;ZHANG Jingyi;CHU Zhujie(School of Economics and Management,Shanghai Institute of Technology,Shanghai 201418,China;School of International and Public Affairs,Shanghai Jiaotong University,Shanghai 201418,China)

机构地区：[1]上海应用技术大学经济与管理学院,上海201418 [2]上海交通大学国际与公共事务学院,上海201418

出　　处：《科学学与科学技术管理》2022年第11期161-182,共22页Science of Science and Management of S.& T.

基　　金：国家社会科学基金面上项目(19BJY099);上海市哲学社会科学规划一般项目(2020BJB015)。

摘　　要：数字化技术对制造企业服务化转型的驱动作用日益凸显,特别是对资源约束显著、动态能力不足现状下的制造企业而言,有效运用数字化技术是服务化转型绩效提升的重要途径。技术动荡情境下,如何通过数字化技术影响资源和能力进而赋能服务化转型是制造企业服务化转型绩效稳定提升亟需解决的关键问题。研究以资源拼凑理论和动态能力理论为切入点,构建有调节的链式中介模型对数字化技术分别赋能服务化转型财务与非财务绩效的具体作用路径进行分析。研究结果表明:制造企业对数字化技术的应用显著促进资源拼凑行动实施和动态能力提高,进而驱动制造企业服务化转型财务绩效与非财务绩效差异化提升,技术动荡性对上述过程起到了双刃剑效应。基于假设验证与分析结果,进一步提出适合我国制造企业实现高质量服务化转型的策略和降低服务悖论风险的启示。The driving role of digitization technology in the servitization transformation of manufacturing firms has become increasingly prominent,especially for manufacturing firms that have significant resource constraints and insufficient dynamic capabilities.Effective application of digitization technology is an important approach to improve servitization transformation performance.However,when facing the dilemma of resource constraints and weak dynamic capabilities,manufacturing firms lack theoretical guidance and practical experience in using digitization technology to empower servitization transformation performance.The internal mechanism of how digitization technology influences servitization transformation performance of manufacturing firms by promoting resource patchwork and improving dynamic capability is deeply analyzed,which not only helps to make up for the lack of existing research on the specific implementation strategies of digital servitization,but also supports to strengthen existing research on the digital intelligence transformation firms empower digital servitization business model.The high-speed turbulent technology environment is a practical problem that cannot be ignored when this research explores servitization transformation performance of manufacturing firms empowered by digitization technology.Existing research is unclear about the specific role of technological turbulence in the entire enabling process.In the turbulent environment of technology,how to use digitization technology to influence resources and capabilities to empower servitization transformation is a key issue to be solved urgently for the stable improvement of servitization transformation performance of manufacturing firms.This research applies resource patchwork theory and dynamic capability theory to construct a"resource-capability"framework to study the impact of digitization technology on servitization transformation performance of manufacturing firms.Based on this,the research constructs a regulated chain intermediary model i

关 键 词：数字化技术 服务化转型绩效 资源拼凑 动态能力 技术动荡性 

分 类 号：F425[经济管理—产业经济]