基于move-step模型的地铁车站站务通信言语特征分析  

Analysis of Speech Features in Metro Station Communication Based on move-step Model

作　　者：周雯 王洁[1] 周洁琼 王佩[1] ZHOU Wen;WANG Jie;ZHOU Jieqiong;WANG Pei(School of Management Engineering,Capital University of Economics and Business,100071,Beijing,China)

机构地区：[1]首都经济贸易大学管理工程学院,北京100071

出　　处：《城市轨道交通研究》2023年第3期262-265,共4页Urban Mass Transit

基　　金：北京市教育委员会科技计划项目(KM201910038001)。

摘　　要：规范化的通信用语可以减少沟通双方的交流时间,使接收者获取到准确的信息内容。将地铁车站站务通信按内容分为日常运营信息及突发/紧急事件信息两类,并基于move-step模型将这两类信息分为3个沟通阶段及多个沟通步骤。根据地铁车站站务通信的特点,将其言语特征分为呼叫、指示、请求、声明、通知、回复及通话完毕7种类型,并列举了相应的标准化用语范例。Standardized communication language can reduce the communication time between both parties,so that the receiver can accurately intake the information.The metro station communication content consists of daily operation information and emergency information,and the two types of information are further divided into three communication stages and multiple communication steps based on the move-step model.According to the characteristics of metro station work communication,the speech features are divided into seven types:call,instruction,request,declaration,information,reply and call completed,and the corresponding standardized language examples are listed.

关 键 词：地铁车站 站务通信 言语特征 move-step模型 规范化用语 

分 类 号：U231.7[交通运输工程—道路与铁道工程]