企业职工健康体检车产品服务系统的概念设计  

Conceptual Design on Product Service System of Physical Examination Vehicles for Employees

作　　者：胡玥 胡伟峰[1] HU Yue;HU Wei-feng(School of Design,Jiangnan University,Jiangsu Wuxi 214122,China)

机构地区：[1]江南大学设计学院,江苏无锡214122

出　　处：《包装工程》2023年第6期94-105,共12页Packaging Engineering

摘　　要：目的针对企业职工健康体检流程复杂、耗时长、检后沟通不便等问题,深入研究职工医疗体检服务流程,构建企业职工健康体检车服务系统并输出相应的方案设计。方法首先,通过调研与分析目标人群的健康体检现状、需求以及行为,运用产品服务系统设计的理论与方法,归纳凝练体检车服务系统的设计策略。其次,结合服务设计中的服务蓝图、系统图、服务触点等方法,整合服务系统中利益相关者的需求,进行体检车产品服务系统构建,指导体检车硬件和信息系统设计。结论基于前期研究结果进行体检车空间布局与规划、人机工效学分析、体检APP的设计输出,在一定程度上优化了企业职工健康体检服务流程,探索了医疗体检的优化模式,提升了用户的体检体验。The work aims to deeply study the service process of employee medical examination,construct the product service system of physical examination vehicles for enterprise employees,and output the corresponding scheme design to solve the problems of complex process,a large cost of time and inconvenient communication after the physical examina-tion of enterprise employees.Firstly,through research and analysis of the current situation,needs and behaviors of the target population for physical examination,the theories and methods of product service system design were applied to summarize and condense the design strategies for the service system of the medical examination vehicles.Secondly,by combining the service blueprint,system diagram and service touchpoints in service design,the needs of stakeholders in the service system were integrated,and the product service system of the physical examination vehicles was constructed to guide the design of the hardware and information system of the physical examination vehicles.Based on the results of the preliminary study,the spatial layout and planning of the physical examination vehicles,ergonomic analysis,and the design output of the physical examination APP optimize the physical examination service process for enterprise employ-ees to a certain extent,explore the optimization mode of physical examination,and improve the physical examination ex-perience of users.

关 键 词：产品服务系统 健康体检 企业职工 体检车 概念设计 

分 类 号：TB472[一般工业技术—工业设计]