Offshore Software Maintenance Outsourcing Process Model Validation:A Case Study Approach  

作　　者：Atif Ikram Masita Abdul Jalil Amir Bin Ngah Adel Sulaiman Muhammad Akram Ahmad Salman Khan 

机构地区：[1]Faculty of Ocean Engineering Technology and Informatics,University Malaysia Terengganu,Kuala Terengganu,Malaysia [2]Department of Computer Science&Information Technology,Faculty of Information Technology,The University of Lahore,Lahore,54000,Pakistan [3]Department of Computer Science,College of Computer Science and Information Systems,Najran University,Najran,Saudi Arabia [4]Department of Software Engineering,Faculty of Information Technology,The University of Lahore,Lahore,54000,Pakistan

出　　处：《Computers, Materials & Continua》2023年第3期5035-5048,共14页计算机、材料和连续体（英文）

基　　金：This research is fully funded byUniversiti Malaysia Terengganu under the research Grant(PGRG).

摘　　要：The successful execution and management of Offshore Software Maintenance Outsourcing(OSMO)can be very beneficial for OSMO vendors and the OSMO client.Although a lot of research on software outsourcing is going on,most of the existing literature on offshore outsourcing deals with the outsourcing of software development only.Several frameworks have been developed focusing on guiding software systemmanagers concerning offshore software outsourcing.However,none of these studies delivered comprehensive guidelines for managing the whole process of OSMO.There is a considerable lack of research working on managing OSMO from a vendor’s perspective.Therefore,to find the best practices for managing an OSMO process,it is necessary to further investigate such complex and multifaceted phenomena from the vendor’s perspective.This study validated the preliminary OSMO process model via a case study research approach.The results showed that the OSMO process model is applicable in an industrial setting with few changes.The industrial data collected during the case study enabled this paper to extend the preliminary OSMO process model.The refined version of the OSMO processmodel has four major phases including(i)Project Assessment,(ii)SLA(iii)Execution,and(iv)Risk.

关 键 词：Offshore outsourcing process model model validation vendor challenges case study 

分 类 号：TP311.5[自动化与计算机技术—计算机软件与理论]