基于服务设计理念的观演服务人机关系研究  

RESEARCH ON MAN-MACHINE RELATIONSHIP BETWEEN PERFORMANCE AND SERVICE BASED ON SERVICE DESIGN CONCEPT

作　　者：李维立[1] 孔婉婷 LI WEILI;KONG WANTING

机构地区：[1]天津美术学院产品设计学院

出　　处：《设计》2023年第7期47-50,共4页Design

摘　　要：针对观演人群的观演需求,探究符合人机关系的观演服务。通过文献调查等方式进行调研,根据调研结果绘制用户旅程图,分析线上与线下观演过程中的人机互动关系,为观演服务提出符合人机关系的改善思路。提出线上演唱会与现场演唱会并存式结合即新型OAO观演模式的发展趋势。以服务设计视角分析观演过程中的人机关系,帮助观演者可以更方便、舒适地进行观演娱乐活动,让该用户群体的消费体验得到更加人性化的服务。In response to the performance needs of the audience,explore performance services that meet the relationship between man and machine.Through literature survey and other methods,the user journey map is drawn according to the survey results,and the human-computer interaction relationship between online and offline performance is analyzed,so as to put forward the improvement ideas in line with human-computer relationship for performance service.The development trend of the coexistence of online concerts and live concerts,that is,the new OAO viewing mode is proposed.Analyze the relationship between man and machine during the viewing process from the perspective of service design,helping the viewers to perform viewing and entertainment activities more conveniently and comfortably,so that the consumer experience of the user group can receive a more humanized service.

关 键 词：演唱会 人机工程学 服务设计 用户旅程图 OAO观演 

分 类 号：TB472[一般工业技术—工业设计]