基于多元讯息互动平台复诊新模式的设计与实现  

Design and Implementation of New Return Visit Model Based on Multi-Information Interactive Platform

作　　者：尚诗 宓林晖 袁骏毅[1] 彭红[2] SHANG Shi;MI Linhui;YUAN Junyi;PENG Hong(Information Center,Shanghai Chest Hospital,Shanghai 200030,China;Department of Outpatient,Shanghai Chest Hospital,Shanghai 200030,China)

机构地区：[1]上海市胸科医院信息中心,上海200030 [2]上海市胸科医院门诊部,上海200030

出　　处：《中国医疗设备》2023年第5期125-129,135,共6页China Medical Devices

基　　金：上海市医院协会医疗质量管理专委会课题(ZL2021007);上海市徐汇区人工智能医疗院地合作项目(2021-010);上海市交通大学中国医院发展研究院课题(GHDI-2023-B-17)。

摘　　要：目的在数字化转型的背景下,利用多元讯息互动平台创新性地优化就诊流程,建立复诊一日通新模式。方法以上海市胸科医院为研究背景,利用多元讯息互动平台完善从检查到诊疗朝发夕归的复诊一日通新模式,通过设定成本模型,仿真计算预算使用率得到最优讯息推送方案,实证分析应用效果。结果截至2021年11月,复诊一日通上线以来共服务7420人次,所有科室观察组平均复诊周期明显低于对照组(P<0.001),且后期通过上线多元讯息互动平台,患者爽约比例明显降低(P<0.001)。结论随着智慧医疗的进一步发展,利用信息化手段优化就诊流程,实现便捷就医成为趋势,值得进一步推广。Objective Under the background of digital transformation,to optimize the medical treatment process and establish a new model of one-day return visit by using the multi-information interactive platform.Methods Taking Shanghai Chest Hospital as the research background,the new mode of one-day return visit from examination to diagnosis and treatment was improved by using the multi-information interactive platform.The optimal message push scheme was obtained by setting the cost model and simulating the budget utilization rate,and the application effect was analyzed empirically.Results A total of 7420 patients were served since the introduction of the one-day return visit service to November,2021.The results showed that the average return visit period of the observation group was significantly lower than that of the control group(P<0.001).And the actual proportion of patients who missed appointments was significantly reduced after the introduction of the multi-information interactive platform(P<0.001).Conclusion With the further development of intelligent medical care,utilizing information technology to optimize the medical treatment process and achieve convenient medical treatment has become a trend and is worth promotion.

关 键 词：多元讯息互动平台 复诊模式 流程优化 便捷就医 

分 类 号：R197.32[医药卫生—卫生事业管理]