面向用户感性需求的人机交互设计方案评价方法  

User Kansei Needs-Oriented Evaluation Method for Human-Computer Interaction Design Solutions

作　　者：高志方 吕靖雯 彭定洪 GAO Zhifang;LV Jingwen;PENG Dinghong(Kunming University of Science and Technology,Faculty of Management and Economics,Kunming 650504;Kunming University of Science and Technology,Institute of Quality Development,Kunming 650504)

机构地区：[1]昆明理工大学管理与经济学院,昆明650504 [2]昆明理工大学质量发展研究院,昆明650504

出　　处：《系统科学与数学》2023年第3期610-628,共19页Journal of Systems Science and Mathematical Sciences

基　　金：国家自然科学基金(72261020,71861018);云南省基础研究计划项目(202201AT070190);云南省哲学社会科学规划项目(YB2019067)资助课题。

摘　　要：针对人机交互产品设计方案感性评价问题,提出一种面向用户感性需求的犹豫模糊CRITIC-Taguchi评价方法.该方法首先在感性工学框架下,用犹豫模糊集(HFS)表征感性评价信息,以充分保留差异的用户感性认知与偏好;其次,鉴于感性评价行为受目标、底线、现状等多参照点影响的特点,在犹豫模糊背景下提出了一种依据三参照点的犹豫模糊Taguchi分段质量损失函数.同时,考虑到感性指标间的相关性,将体现指标间相互联系的CRITIC客观权重确定法推广至犹豫模糊背景,并继而建立一套犹豫模糊CRITIC-Taguchi评价模型.最后,以智能汽车中控界面设计方案优选为例,对该评价模型进行了实施、验证及对比分析,结果表明该模型具有较好的有效性和适用性.In this paper,we propose a Hesitant Fuzzy CRITIC-Taguchi evaluation method for user kansei needs in response to the problem of kansei evaluation of humancomputer interaction product design solutions.The method firstly characterizes kansei evaluation information with Hesitant Fuzzy Sets(HFS)in the framework of Kansei engineering to fully retain the differential user kansei cognition and preference;secondly,in view of the fact that kansei evaluation behavior is influenced by multiple reference points such as target,bottom line and status quo,a hesitant fuzzy Taguchi segmental quality loss function based on three reference points is proposed in the context of hesitation fuzzy.Meanwhile,considering the correlation among kansei indicators,the CRITIC objective weight determination method,which reflects the interconnection among indicators,is extended to the hesitation fuzzy context,and a set of hesitant fuzzy CRITIC-Taguchi evaluation model is subsequently established.Finally,the evaluation model is implemented,verified and comparatively analyzed with the example of intelligent vehicle central control interface design scheme preference,and the results show that the model has good validity and applicability.

关 键 词：人机交互 感性工学 犹豫模糊集 Taguchi方法 三参照点理论 CRITIC法 

分 类 号：TP11[自动化与计算机技术—控制理论与控制工程]