医院门急诊管理的思考与分析  

Thinking and Analysis of Outpatient and Emergency Management in Hospitals

作　　者：王磊[1] WANG Lei(Outpatient and Emergency Office,Tianjin Hospital,Tianjin City,Tianjin 300299,China)

机构地区：[1]天津市天津医院门急诊办公室,天津300299

出　　处：《中国卫生标准管理》2023年第9期71-74,共4页China Health Standard Management

摘　　要：作为现代化市场中的重要组成部分,医院要不断转变其经营理念,适时优化工作模式,通过现代化管理措施,实现医院工作成果的提升。近年来,医院管理者越来越重视门急诊流程的管理工作,门急诊流程再造是当前医院管理的难点,同时也是提升门急诊管理水平、服务质量以及提升医院竞争力的重点,对提升患者满意度、解决患者看病难看病贵问题等极具重要意义。作为医院的一个关键部门,门急诊要充分意识到日常管理工作的意义,从落实门急诊信息化管理措施、具备先进管理理念、优化完善门急诊服务流程、创新门急诊服务内容以及营造舒适就诊氛围等环节,不断优化医院门急诊管理模式,从而为患者提供更为舒适、便捷的医疗服务。As an important component of the modern market,hospitals should constantly transform their business philosophy,timely optimize their work models,and achieve improvement in hospital work results through modern management measures.In recent years,hospital managers have increasingly attached importance to the management of outpatient and emergency procedures.The process reengineering of outpatient and emergency procedures is a difficult point in current hospital management,and it is also a key point to improve the management level,service quality,and competitiveness of the hospital.It is of great significance to improve patient satisfaction and solve the problem of difficult and expensive access for patients.As a key department of a hospital,outpatient and emergency departments should fully realize the significance of daily management work,continuously optimize the management mode of outpatient and emergency departments in the hospital,from implementing outpatient and emergency information management measures,possessing advanced management concepts,optimizing and improving outpatient and emergency service processes,innovating outpatient and emergency service content,and creating a comfortable atmosphere for medical treatment,so as to provide patients with more comfortable and convenient medical services.

关 键 词：医院 门急诊 管理 满意度 就诊氛围 服务内容 

分 类 号：R197[医药卫生—卫生事业管理]