医院就诊应用智能门诊管理模式的效果分析  

Analysis of the Effects in the Application of Intelligent Outpatient Management Model for Hospital Visits

作　　者：陈翔 钟琳 王海梅 CHEN Xiang;ZHONG Lin;WANG Haimei(Outpatient Department,Liuzhou Workers'Hospital,Liuzhou,Guangxi Zhuang Autonomous Region,545005 China)

机构地区：[1]柳州市工人医院门诊部,广西柳州545005

出　　处：《中国卫生产业》2023年第2期114-117,共4页China Health Industry

摘　　要：目的医院就诊应用智能门诊管理模式的可行性。方法选取2020年5月—2021年7月柳州市工人医院门诊部护理人员19名及就诊患者200例,根据时间不同计为管理前(2020年5—11月)和管理后(2021年1—7月),管理前实施传统门诊管理模式,管理后实施智能门诊管理模式,对比管理前后患者各项门诊就诊指标、护理人员工作满意度。结果管理后患者排队等候时间、就诊往返医院次数、院内反复排队次数低于管理前,差异有统计学意义(P<0.05);管理后护理人员整体满足、内在满足、外在满足等满意度评分高于管理前,差异有统计学意义(P<0.05)。结论医院就诊应用智能门诊管理模式能够显著提高就诊效率,改善就诊流畅度,降低护理人员工作压力,提高其工作满意度。Objective The feasibility of applying intelligent outpatient management model in hospital visits.Methods Selected 19 nurses and 200 patients from the outpatient department of Liuzhou Workers'Hospital from May 2020 to July 2021,and recorded them as pre-management(from May to November 2020)and post-management(from January to July 2021)according to the time.Before management,implemented the traditional outpatient management mode,and after management,implemented the intelligent outpatient management mode,and compared the patient's various outpatient treatment Indicators and nursing staff's job satisfaction before and after management.Results The waiting time,the number of visits to and from the hospital,and the number of repeated queues in the hospital of patients were lower after management than before management,and the difference was statistically significant(P<0.05).The satisfaction scores of overall satisfaction,intrinsic satisfaction,and extrinsic satisfaction of nursing staff were higher after management than before management,and the difference was statistically significant(P<0.05).Conclusion The application of intelligent outpatient management mode in hospital consultation can significantly improve the efficiency of consultation,improve the fluency of consultation,reduce the work pressure of nursing staff,and improve their job satisfaction.

关 键 词：医院门诊 智能门诊管理模式 就诊流程 满意度 

分 类 号：R19[医药卫生—卫生事业管理]