服务创新理论40年:境外研究脉络与发展  

Service innovation theory developed in the past 40 years:Research context and development in foreign countries

作　　者：湛军[1] 张顺 Zhan Jun;Zhang Shun(School of Economics and Management,Shanghai Maritime University,Shanghai 201306,China)

机构地区：[1]上海海事大学经济管理学院,上海201306

出　　处：《科研管理》2023年第5期9-22,共14页Science Research Management

基　　金：国家社会科学基金一般项目:“整合视角下我国高端服务业创新问题与对策研究”(13BGL025)。

摘　　要：本文通过Web of Science收集梳理了服务创新研究以往40年(1982—2021)的学术文献,借助VOSviewer、CRExplore、Metaknowledge等分析软件,完成了文献计量分析、内容分析、理论分类,从全景角度厘清了理论发展脉络及潜在的相互联系,明确了研究热点与前沿并提出科学评价。研究发现:(1)服务创新研究存在9种主要理论/视角:熊彼特创新观、资源基础观、动态能力观、市场导向观、吸收能力观、知识基础观、关系网络视角、开放式创新、服务主导逻辑,其中,动态能力观与服务主导逻辑最富发展前景。(2)上述不同理论流派的研究主体及侧重方向存在差异,但它们之间共生共存相互补充,彼此间存在着一定的协同关系。(3)大多数研究聚焦于服务创新及其对创新主体的绩效影响,忽略了将内外部环境以及服务类型与服务阶段等重要情境因素纳入整体研究框架中。基于上述发现和结论,本文提出了服务创新研究理论集成框架,给未来服务创新研究提供必要的方向指导与理论参考。Service innovation theories,owing to their unique advantage of being suitable for cross-industry research,become the premium choice among the theories for interpreting firms′competitiveness differences.The rise of service innovation theory reflects the change of thinking pattern throughout the entire economy,which is essentially a critique and development of previous innovation research paradigms.With the rapid development of new-generation information technologies such as big data,cloud computing,artificial intelligence,and digitalization,service innovation is constantly changing existing operation and business models of the industry,and reshaping existing markets,thus service innovation research faces major challenges.The multi-dimensional characteristics of service innovation determine it as a concept with complex content and scope,and various attributes are intertwined.Currently,the literature reviews on service innovation are limited in number and less broad in perspective;most of them are qualitative studies made through subjective judgment methods,which are less capable of handling a large amount of academic literature and the idiosyncrasies and broadness of service innovation in nature.There is a shortage of source-tracing and panorama-oriented studies,convincing findings on the theories,their evolutions,their latent inter-relationships stay inadequate,the categories of theories and their inter-links within the field remain unclear,and lead to a lack of reliable and efficient findings.In this paper,academic literature on service innovation research for the past 40 years(1982-2021)was collected in the authoritative database Web of Science(WoS),and innovative research methods were adopted through qualitative and quantitative methods.Employing various kinds of software such as VOSviewer,CRExplore,Metaknowledge overcome the inherent problems like the massive volume of literature,complex contents,and interwoven theories.Based on the outcomes from bibliometric analyses,content analysis,the theoretical classif

关 键 词：服务创新 系统综述 理论脉络 内在联系 动态能力 服务主导逻辑 

分 类 号：C931.2[经济管理—管理学]