老年友善护理门诊的创建与实施  

Establishment and implementation of age-friendly nursing outpatient of public hospitals

作　　者：杨海红[1] 朱开梅[2] 戴莉[1] 席珊 倪虹[3] 张莲萍[4] Yang Haihong;ZhuKaimei;Dai Li;Xi Shan;Ni Hong;Zhang Lianping(Department of Nursing,outpatient department,Department of Medical,Renmin Hospital of Wu Han University QianJiang Hospital,Renmin Hospital of Wu Han University,Qianjiang 433100,China)

机构地区：[1]潜江市中心医院护理部,湖北潜江433100 [2]武汉大学人民医院护理部 [3]潜江市中心医院门诊部,湖北潜江433100 [4]潜江市中心医院医务部,湖北潜江433100

出　　处：《护理学杂志》2023年第10期61-64,共4页Journal of Nursing Science

基　　金：湖北省重点实验室开放项目-护理专项项目(2022KFH009)。

摘　　要：目的探索老年友善护理门诊的创建与实践效果,提升老年人就医体验。方法构建老年友善门诊护理管理小组,围绕老年友善护理管理、护理服务、友善环境实施老年友善护理门诊创建活动,改善适老化环境及设施,制订服务规范、管理制度、服务流程。结果老年友善护理门诊开展后,门诊老年人服务增长7.27%;开展前后伤口造口护理、PICC置管维护、腹膜透析护理门诊服务量比较,差异有统计学意义(均P<0.05);门诊老年患者总体就医满意度为95.00%。结论老年友善护理门诊的创建与实施符合老年人就医需求,有效提升门诊护理服务品质。Objective To explore the establishment and practical effect of friendly nursing clinic for elderly,and improve the elderly′s medical experience.Methods Establish a nursing management team for elderly-friendly clinics,implement the activities of establishing elderly-friendly nursing clinics around elderly-friendly nursing management,nursing service and friendly environment,improve the aging-suitable environment and facilities,and formulate service norms,management systems and service processes.Results After the introduction of the geriatric friendly care clinic,outpatient elderly services increased by 7.27%;there was a statistically significant difference in the amount of extended care services compared before and after the introduction of the wound stoma care,PICC placement maintenance and peritoneal dialysis care clinics(P<0.05 for all),and the overall outpatient elderly patient satisfaction with their visit was 95.00%.Conclusion The establishment and implementation of geriatric friendly nursing clinic can meet the needs of the elderly and effectively improve the quality of outpatient nursing service.

关 键 词：老年人 老年友善 护理门诊 门诊管理 就医体验 

分 类 号：R47[医药卫生—护理学] R197.32[医药卫生—临床医学]