基于精准预约的入出院流程创新管理实践  

Practice of Innovation Management of Admission and Discharge Process based on Precise Appointment

作　　者：李少鹏 刘娟[1] 卢新翠 王志粉 杨晓钟[1] Li Shaopeng;Liu Juan;Lu Xincui;Wang Zhifen;Yang Xiaozhong(Huai'an First Hospital Affiliated to Nanjing Medical University,Huai'an Jiangsu 223300,China)

机构地区：[1]南京医科大学附属淮安第一医院,江苏淮安223300

出　　处：《医疗装备》2023年第12期26-28,共3页Medical Equipment

基　　金：江苏省医院协会医院管理创新专项研究重点课题(JSYGY-2-2021-PJ99)。

摘　　要：入出院管理是医院业务流程中的一个重要组成部分,直接影响患者对医院的整体印象。传统入出院模式存在患者入院周期长、术前检查等待时间长、全院床位缺乏统一管理等问题。南京医科大学附属淮安第一医院于2021年8月开始于外科推行基于精准预约的入出院流程,通过设立入院准备中心、上线床位预约管理系统、优化结算模式及规范医、护、药、结算员工作流程等一系列措施,实现了外科住院患者入出院流程优化、术前检查效率提升、平均住院日缩短、满意度提高等效果,有效提高了入出院管理水平。后续将在全院实行该入出院模式,待成熟后向医联体单位推广。Admission and discharge management is an important component of hospital business processes,directly affecting patients'overall impression of the hospital.However,traditional admission and discharge management has problems such as long admission cycles,long waiting times for preoperative examinations,and uneven bed usage.Huai'an First Hospital affiliated to Nanjing Medical University started to implement the admission and discharge process based on precise appointment in surgery in August 2021.Through a series of measures such as establishing an admission preparation center,launching a bed reservation management system and precise intelligent reservation platform,optimizing settlement models,and standardizing the workflow of medical,nursing,pharmaceutical,and discharge departments,a standardized admission and discharge management model has been established.Ultimately,the optimization of admission and discharge processes,improvement in efficiency of pre admission examinations,reduction in average hospitalization days,and improvement in patient satisfaction were achieved,effectively improving the level of admission and dischar ge management.

关 键 词：入出院管理 流程再造 入院准备中心 精准预约 

分 类 号：R197.32[医药卫生—卫生事业管理]