情感劳动:人工智能劳动的限度及风险  

Emotional Labor: The Limits and Risks of Artificial Intelligence Labor

作　　者：崔中良 陈雯 CUI Zhongliang;CHEN Wen

机构地区：[1]南京信息工程大学马克思主义学院,江苏南京210044

出　　处：《学习与实践》2023年第7期30-36,共7页Study and Practice

基　　金：国家社科基金青年项目“认知科学哲学视域下的人工共情问题研究”(项目编号:21CZX020)。

摘　　要：人工智能技术不断取得新突破,人类替换成为持续争论的话题,生成式人工智能的出现更是加速了替换的可能。从情感劳动视角看,在个体能力层面,人工智能并不拥有真实情感、自我意识和情感理解的能力;在实践基础方面,人工智能不具有具身性、社会性和共情实践的基础。因此,人类情感劳动具有不可替代性,人工智能无法实现人类替换。当前的并非真实的人工情感劳动也具有一系列的潜在风险,包括人的价值和伦理危机、消解人际关系、冲击人的情感认同等。AI technology continues to make new breakthroughs,human replacement has become a topic of continuous debate,and the emergence of generative artificial intelligence has accelerated the possibility of replacement.From the perspective of emotional labor,artificial intelligence does not have the ability of true emotion,self-awareness and emotional understanding at the individual ability level.In terms of practical basis,AI does not have the basis of embodied,social and empathic practice.Therefore,human emotional labor is irreplaceable,and artificial intelligence cannot achieve human replacement.At present,artificial emotional labor which is not real also has a series of potential risks,including human value and ethical crisis,dissolution of interpersonal relationship,impact on people's emotional identity.

关 键 词：人工智能 人工情感 情感劳动 人类替换 

分 类 号：TP18[自动化与计算机技术—控制理论与控制工程]